Anne RICHOUX*

- Ensure answers to public and private tenders;
- In charge of internal communication about new features;
- Provide technical and functional guidance and project monitoring;
- Take over the management of external service providers;
- Drive deliverables' phases into production;
- Post-production setting and project monitoring;
- Provide reporting to Managing Directors;
- Study of new products & services and suitability to customers' needs.

Attended tramping vessels calling at La Rochelle, providing assistance to Captains, Ship-owners, Charterers and other parties involved, in order to optimize the call. Monitored goods by creating and following-up on loading plans, analyzing export documents, declaring fees to customs and distributing calls’ charges.

Results:
- Participated in the management of more than 150 ship calls within 1 year.

Coordinated traffic information between Departments and countries. Liaised and organized meetings and events with internal staff and external parties. Participated in the implementation of marketing events. Developed and translated trade materials. Monitored projects and ensured deadlines were met. Coordinated and facilitated VP’s calendar to schedule meetings, appointments, travels and conferences.

Results:
- Anticipated needs and optimized organization of services.

In charge of sales and administrative support duties for the Sales Office in Madrid. Supervised all the operations of sales contracts, from order registration to delivery and payment (using SAGE software). Ensured compliance with the tariff policy of the company. Guaranteed product availability and deliveries on time. Oversaw policy developments, procedures and objectives for marketing and selling the organization's products and services. Set of claims, disputes and litigation-related payments. Ensured the development of dashboards, steering and management control numbers. Analyzed Spanish sales results (market type and customers’ expectations) and communicated information back to Management in France.

Results:
- Customers delivered on time and satisfied.
- Personally implemented dashboards and sales forecasts used by Management to determine financial strategy in Spain.

Completed the translation of documents, fact sheets and engineering manuals (electrical, mechanical, broadcasting and air conditioning) from French into Spanish and from Spanish into English, for building projects in Algeria and in the Sultanate of Oman. Interpreter of Spanish / French in business meetings.
Results:
- Translation from French to Spanish of 4 technical manuals of 300 pages each and 100 technical sheets.
- Translation from Spanish into English of 100 technical sheets.

Directed and managed computer maintenance project developments from beginning to end. Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Developed full-scale project plans and associated communications’ documents. Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion. Liaised with project stakeholders on an ongoing basis. Estimated the resources and participants needed to achieve project goals. Drafted and submitted budget proposals, and recommended subsequent budget changes where necessary. Negotiated with other department managers for the acquisition of required personnel from within the company. Set and continually managed project expectations with team members and other stakeholders. Planned and scheduled project timelines and milestones using appropriate tools. Tracked project milestones and deliverables. Proactively managed changes in project scope, identified potential crises, and devised contingency plans. Defined project success criteria and disseminated them to involved parties throughout project life cycle.

Results:
- Organized and piloted 40 computer maintenance projects for N°1 French largest retailer in home furnishings and appliances (CONFORAMA).
- Organized and implemented an IT inventory project on 15 production sites for the world leader in building materials (LAFARGE COUVERTURE’s company).

Collaborated in a long term business and strategy plan for lubricant products in Brazil, Argentina and Mexico. Analyzed and synthesized all the collected information. Realized analysis-diagnosis: economical environments, markets, competitors and subsidiaries. Defined strategic orientations and business development opportunities in each country. Presented the study results to concerned Departments/teams and consulted on the measures to be taken.

Results:
- The strategy plan was used by the new Latin American Business Department to conquer new markets in Latin America.

Implemented and piloted a ‘Customer Satisfaction Department’. Recruited and managed a team of three telesales staff. Organized and facilitated group meetings. Scripted questionnaires and calling pitches in collaboration with the marketing team. Selected and set the CATI (Computer Assisted Telephone Interview) software solution. Conducted operational monitoring and defined action plans in collaboration with transverse Departments.

Results:
- Implemented a Customer Satisfaction Department in 3 months (questionnaires, team, equipment and premises) during office relocation time.
- Set up a CATI calling board, operational by 90% at the end of the contract.

Created and implemented marketing and advertising support in French, English and Spanish (product sheets, POS). Organized exhibitions and trade fairs in Europe and set up marketing campaigns and carried out direct marketing operations (trade and direct marketing). In charge of press communication. Supported and developed existing clients in all company’s market sectors. Prepared tenders and pre-qualification tenders. Coordinated the targeting of new areas of business. Prepared business plans in liaison with Management. Participated in implementing and executing strategic and tactical sales strategies across a broad spectrum of markets in liaise with management.

Results:
- Developed and grew business opportunities for the company through effective networking.
- Promoted a positive image of the company.

Analyzed the French fashion market and distribution network opportunities. Conducted a market study on market, customers, company’s competitors and purchasing behavior in Bolivia and in France. Prepared the company's participation in the ‘Who’s Next’ International ready-to-wear Exhibition in Paris. Participated in the organization of local trade events e.g. a fashion show. Developed some of the content of the website http://www.beatrizcanedopatino.com

Results:
- Promoted the development of exporting techniques to sell the products in France.

Conducted prospection and direct selling of multimedia products in the United Kingdom, Spain and France.

Results:
- Extended existing customer base by finding new customers in 2 months (4 in the United Kingdom, 2 in Spain and 3 in France).

Liaison officer and interpreter between French customers and foreign prospects. Identified potential customers by using dedicated files and directories. Conducted mailings and sales surveys on the telephone (United Kingdom, Spain and Brazil). Identified decision circuits within target firms. Presented and adapted trading offers to the customers’ needs. Planned, implemented and organized export sales visits to European customers. Carried out store-checks, market researches and trade negotiations in Spain. Prepared analysis reports setting forth progress, adverse trends and appropriate recommendations and conclusions.

Results:
- Successfully organized and implemented 25 business visits in 8 countries.
- Participated in the closing off of 20 orders in 18 months.