Bastien Castets

Knowledge Management (HKM) mission is to support Airbus knowledge capture and sharing via a set of services including tool oriented solutions and methodological approaches.

> KM local focal point / KM Customer Focal Point for several Airbus organisations (Engineering, A350XWB, Programme Management…).
My role is to identify KM needs within the organisations for the ones I am acting as focal point, propose strategies, operational support and follow up the deliveries.
• KM audits
• SoW (Statement Of Work) to run KM activities
• Monitoring of KM operations/regular deliverables reviews

> Knowledge Management Coordinator for several Airbus Key Competences
• KM support to AKC streams (awareness session, identification of KM opportunities…)

> Member of Professional Network service (communities of practices)
• Support in the creation of Professional Network - group of people who need to communicate and combine activities, solve problems,exchange knowledge, innovate together - overcoming geographical, technical or hierarchical barriers.
•Diagnosis, planning, start-up, maturation, closure/transformation

Knowledge Management (HKM) mission is to support Airbus knowledge capture and sharing via a set of services including tool oriented solutions and methodological approaches.

> RISE: trans-national accessible service to capture and reuse of lessons learnt – France focal point.
• Promotion / deployment of RISE solution in various Airbus functions (engineering, procurement, programs, A350 XWB ....)
• Support to the identification and capture of lessons learnt
- Through capture workshops facilitation (A350 XWB, engineering, LEAN ...)
- Through regular support to individual initiatives
• Support to exciting lessons learnt reuse in programs under development:
- A350 Design Maturity Items: review and integration of new RISE lessons learnt to ensure their integration within impacted PDTs
• Processes mapping:
- Support to A350 XWB Design Process Maturity Items (DMI)
- Support to the identification and implementation of "Manage Lessons Learnt" process in the frame of SHAPE (collaboration with Engineering)
• In charge in France of the training "How to write a lesson learnt"


> BUSINESS SEARCH: federated search engine which allows simultaneous searches in various Airbus databases from a single interface.
• In charge of the connection of new databases through the creation of adaptors
• Promotion and deployment of the application within Engineering function
• In charge of connection of new data sources to Business Search

Selling targeted advertising solutions focused on SAP job in France

-> Generating leads :
Identification of french companies looking to recruit SAP consultants (all areas of activities)
Identification of « decision makers » within all prospective companies
Lead sourcing and networking to approach potential clients through cold calling and repeated business

-> Business development
Responsible for developing, expanding and maintaining a specifically allocated market in France
Acquiring business from reputable brands
Meeting clients and professionally presenting our services, offering consulting and negotiating advertising contracts.

-> Communication / Promotion:
Development of the prospective new student’s portfolio
Canvassing to generate new potential prospects
Actions of internal and external communication, sponsoring
Management of promotional events (forums, exhibitions...)

-> Recruitment:
Pre- Recruitment of candidates
Follow up of the recruitment phases, in charge of internal database

-> Implementation and management of a collaborative intranet tool to support European Account Managers’ activity.
KM Project management (Teamspace collaborative tool):
Analyze of the situation and definition of users needs via interviews and studies (European Account Manager’s …)
Identification of the IT tool to implement
Establishment of process for data updating and content management
Users’ access management to secure data and knowledge sharing
Training of the new collaborator in charge with the tool at my departure

-> Internal communication / Network management:
Publication of an international newsletter.
Studies of requirements and needs (articles topics, information to be found…)
Definition of a project team
Setting up of a contributors network and monitoring of the project until the publication

-> Implementation of an e-learning tool based on Airbus|People portal users’ FAQ
Studies of end users’ needs and requirements
Key users network management – Meetings and workshops to gather feedbacks, inputs…
Definition of the mains topics to be found on the e-learning tool (matching with the FAQ)
Selection of the tool

-> Internal Communication:
Weekly management of a publication area to promote relevant tools and “best practises» related to specific issues.

-> Development of the franchised network.
-> Drafting of training agendas.
-> Commercial prospection.
-> Preparation and conduction of the Bugbusters stand at the 2005 Mêlée Numérique

-> Commercial prospection and mass mailing.

-> Satisfaction survey and management of various aisles.

Geo-marketing study of the communication campaign for the store opening

-> Commercial prospection and store management.

Customer focal point & deployment leader