Christian Pasquiers
ITSM Service Manager ITIL , Direction de production
More than 35 years of experiment in data-processing and high technology areas , mainly at the Ford Motor Company , then in the telecom and the banks industries.
I have today the proper arguments and the adequate method to convince .
I am able to anticipate many problems related to an information system to guarantee the success of the company in a competitive, international and multicultural environment ..
My main achievements led me :
.To optimise and rationalize an information system.
.To win and manage innovating and complex projects.
.To manage multicultural teams and to ensure their cohesion within a transverse management in matrix structures.
.To negotiate on all levels.
In fact,
.I have an effective experiment of the car industry aims, specifically in Manufacturing, service, suppliers and dealer network areas.
.I have a significant knowledge of Anglo-Saxon cultures .
.I am able to define and set up strategies related to an information system.
.I show reactivity in crisis situation.
.I am able to lead complex projects as well to the technical level, as financial and legal.
.I am able to reduce the complexity of a project to focus on main axes and to ensure the financial, technological, qualitative, and competing goal.
.I am trilingual: French, English, German
I seek a high level operational mission within a multicultural and international company in a strong complex and technological environment.
EXPERTISE
IS Organization and optimization
- Operational Production, systems and development management
- Human ressources Coordination and Management
- Animation of various steering committees
- Customers / suppliers/ subcontractors Relations and follow up
- Force proposal for innovative technical and process solutions
- Design, definition, validation and installation of strategies related to information System
Analyze and Reporting
- Operational Production, systems and development management
- Workload Planning and HR Analyze
- Animation of the various steering committees and reports draftings
Negotiation and costs Cost benefit management
- Reduction of a project complexity to focus on control axes and to ensure its coherence at the financial,
technological, qualitative, lawful and competing level
- Added value and Cost benefit analysis
- Customers / suppliers Négociation
Project management
- customer offer analyze and strategic plan Definition
- schedule of conditions Drafting
- Studies and assembly of the answers to tender
- Partnerships and Referencings implementation
- Choice of subcontractors and appropriate technical architecture.
Quality management system (ITIL v2 certification,ISO,CMMI)
- Definition, validation and installation of the " quality "standards
- Drafting of the quality of service level agreement
- Organization Note
- Incidents Management
- Management of the changes
- Production and systems audits
Security
- Analyze and validation of proposed architecture
- Separation of duties (homologation/production)
- Risk management
- Management of the licences
- Versioning Management
- Choice and installation of appropriate analysis and control tools
- Disaster plan implementation and Testings
2008 - 2009ITIV 2 and ISO20K implementation on 8 Data centers in France,
2007 - 2008Service Manager in charge of each IT processus , contracts and SLA between BP2I and the final custumer : BDDF (retail Banking) and AMF (insurrance).
2003 - 2005- Before Sales Operations.
- Validate and win a 3 years duration contract with SGAM
- Operational Management of technicians and engineers in a complex environment.
- Focus on managment, analysis and reporting proposals.
- Active participation at the various steering committees.
2001 - 2003- Deployment process Definition of 15 000 working stations on EDF GDF sites
- Force proposal for automated configurations.
- Operational Management of technicians and engineers .
- Animation of the various steering committees
1999 - 2001- Operational production Management
- Unedic / IBM main interface: Force proposal for innovative process solutions
- Animation of the various steering committees.
- Migration of 13 computer sites
- Production Launch at Orleans and Montpellier sites.
1998 - 1999- Operational Management of technicians and engineers in a complex environment
- Active participation at the various steering committees in the France Telecom , Deutsche Telecom and Sprint consortium
1996 - 1998 http://www.toro.com/watermgmt
- service delivery management for implementation of Networking computerized systems on golf courses located in Europe, Africa and Middle-East..
- Force proposal for innovative technical and process solutions
1974 - 1996- Operational Production, systems ,development and HR management
- Information system Organization and architecture analyze and validation
- Force proposal for innovative technical and process solutions
- Added value and Cost benefit analysis
- FOE quality management system implementation
- FOE Disaster plan implementation and Testings on a yearly basis.