Christopher Grove
Consultant Senior CRM, Logica Business Consulting
British and bilingual, I have more than 10 years of professional experience in France (8 years specialised in information systems) and a Master's degree from a French business school.
D'origine britannique et diplômé d'une école de commerce française, j'ai plus de dix ans d'expérience professionnelle en France, dont huit dans les systèmes d'informations. Si vous souhaitez d'avantage d'informations en français, je vous invite à consulter mon profil français.
Summary of my professional experience:
I have a pragmatic and global vision of customer relationships thanks to my knowledge and experience of the following business processes:
- Quote To Cash
- Fulfillment
- RMA
- Credit Management
Functional consultant for information systems used in these business processes:
- Microsoft Dynamics CRM,
- Microsoft Dynamics AX,
- PeopleSoft (modules: Order Management, Inventory, Billing, Accounts Receivable),
- Wilogs (a French Transport Management System)
- Teklogix scans
- NEC software including a quotation & cost management tool and a product management system and product configurator.
Specialties:
- CRM
- ERP
- Process mapping
- Implementation of new business processes
- Empowerment of others through knowledge transfer
Now, I want to build on these foundations to evolve professionally. Currently I'm a CRM and ERP consultant and I intend to use this experience in this job to add value to the international projects I work on (in Europe and Morocco).
Please feel free to contact me at this e-mail address: grove.christopher@gmail.com
407 contactsParticipate in presales and Dynamics CRM projects (On Line and On Premise versions) for customers in industries such as:
- The sale of electrical products,
- Banking,
- The public sector,
- Services to airlines.
Responsible for the creation of a vertical for the public secteur.
2007 - 2009Functional expert for the ERP PeopleSoft V8 (modules : Order Management, Inventory, Billing, Accounts Receviable) et Microsoft Dynamics CRM V3.
Define new business processes with the Credit Manager to improve the credit management and payment recovery.
Successfully implemented a Europe wide payment recovery outsourcing solution.
Undertake a preparatory study for an upgrade to Microsoft Dynamics CRM V4 and the installation in a test environment.
Deploy a solution for converting quotations from a proprietary quotation tool into orders in PeopleSoft: 13284 orders created and invoiced with this method so far.
Participate in a project reintegrating the sale and shipment of spare parts and implement :
- a new Business Unit to facilitate Italian sales taking into account Italian fiscal restrictions.
- the integration into PeopleSoft of transporters’ proprietary processes for generating and printing tracking numbers, shipping labels and manifests and sending manifests via FTP.
Support, analysis of functional requirements, definition of specifications and setup of PeopleSoft, Microsoft Dynamics CRM, a proprietary quotation management tool, a product management application and product configurator.
2009 - 2011Participate in presales.
Participate in and manage Microsoft Dynamics CRM 4.0 and Microsoft Dynamics AX2009 implementation projects as a project manager or functional consultant for customers in industries such as:
- Magazine publishing,
- Training,
- Management consulting,
- The renting of rooms for PR events and training sessions,
- Plasturgy,
- Advertising,
- Externalised sales forces.
Analyse the business needs of our customers and adapt the CRM to their professional context in order to resolve their customer relationship management problems.
Undertake gap analysis.
Write functional specifications.
Conceive communications plans to facilitate change management.
Train end users.
2003 - 2007Functional expert for the ERP PeopleSoft V8 for the Marketing, NEC’s European Sales Offices, Order Management, Traffic, Inventory Control, Credit Control and Accounting departments.
Participate in the conception of a new fulfillment business process and manage the corresponding setup and tests as part of a project to legally divide NEC Computers International into 2 companies: on average 34576 picking plans shipped per year using this process.
Implement new:
- inventory Business Units and cross functional processes for the relocation of a loan centre and the resale of refurbished hardware
- sales Business Units and management of Belgian environmental taxes
- functions to improve inter Business Unit stock transfers and facilitate order preparation and shipment.
Manage the order entry, order management, shipping and invoicing processes in the information systems.
Ensure that the month end financial closing procedures are applied correctly in the information systems.
Organize the support for the transport management and product management systems.
Create queries to facilitate direct marketing, sales reporting and customer relationship management for the European sales offices.
Define and optimize procedures and work instructions to improve order creation and management
Present and explain new functions to users.
2001 - 2003Improved data quality and empowered end users during 2 phases of the PeopleSoft 8 ERP implementation and the stabilisation project.
Delivered training and transferred functional knowledge on PeopleSoft and other systems. 950 users trained in France and Great Britain and for NEC and subcontractor teams.
Organise and analyse an audit of the training needs of 530 users.
Provide functional support in NEC’s French distribution centre following implementation.
Write user guides and create functional training material on the following PeopleSoft modules: Billing, Inventory, RMA, Purchasing and Procurement.