Cyrille NAERT

Project management: Engineering, deployment, administration and maintenance Toip Cisco Installations
Within the Production CTI/SVI team, my mission consisted in assuring the continuity of service for Cetelem’s telephony. Cetelem is a subsidiary of BNP Paribas which is a leader in the consumer credit principally by phone. It is for this reason that the architecture contains a lot of resources to manage more 150000 calls per day.
I was able to administrate and develop to increase the level of efficacy service, secure the platform and improve the transparency of the functioning of the service. More than fifty servers were necessary to provide all the features of the CTI system.

• CCM and ICM Administration :
Validation of architecture solutions
Deployment and administration of third party devices and softwares
Management of dial plan and route plan

• Development of ToIP administration website (ToIPManager) in C#.Net to manage the IPT platform:
Log/delog functionality for Cisco IP Phones
Cisco IP Phones services functionality.
Directory number management functionality
Users and profiles management functionality.
Management tool for SQL requests on CCM, CDR, ICM databases.
Logs/Issues functionality
Supervision functionality for CTI Devices
Documentation functionality

• Level two Support
Support for the technical team level one
Phone support for the developer’s team
Writing procedures for the analyse of incidents documentations
Production of documentation on the functionalities of ToIPManager
Creation of a training program for co-workers on CTI call flow and Devices control

PERIMETER: - 2000 users
- 180 E1 ports
- 1600 phones
- 150000 calls per day
- 50 servers for production, prestaging and development clusters

ENVIRONNEMENT : CALL MANAGER 4.1, IPCC ENTERPRISE, UNITY, OPERATION MANAGER, MEETING PLACE, IP COMMUNICATOR, ROUTER 65XX-37XX, CMM AND FXS CARDS, IP PHONES 79XX, MCS 78XX…

Project management: Engineering, deployment, administration and maintenance Toip Cisco Installations
Within the National Customer Support Team at Spie Communications, my mission consisted in assuring the support of client installations in telephony, systems and networks. I concentrated on problems Toip Cisco during this period. Through my engineering capacities, I was able to invest in .diverse technologies, products and types of projects within several domains.

• Engineering in ToIP solutions :
Validation of ToIP products for futures installations on customer sites
Consulting for the deployment and maintenance of client’s installations for IP Centrex SFR
Engineering pre-sales of ToIP Cisco Installations

• Deployment of ToIP Cisco Installations:
Consulting pre-sales.
Writing technical documentations.
Cataloguing the existing customer’s system and needs
Creating of the architecture design
Server and gateway installation
Deployment and implementation of the configuration of the telephony system
Integration of the new installation with the old system, set-up of trunks
Training and final documentations
Global prestaging

• Maintenance and technical support for clients and consultants:
Remote desktop for customers installations
Level Two phone support
Consulting and troubleshooting on site for complex technical problems
Troubleshooting with Cisco TAC

• Procedure Engineering:
Setting-up of procedures for the 9Cegetel’s product: “9office”
Development of an internal application for the technical team “9office-CPE”


CUSTOMERS : MBDA Systems (military missiles engineering), The Departmental Council of Tar et Garonne, AFNOR (The French Standards Association), The Chamber of Commerce and Industry of Lyon, The Chamber of Commerce and Industry of Paris , Banque populaire (National Bank), INHA (National Institute of the History of Art) …

ENVIRONNEMENT : CALL MANAGER 4.X ET 5.X, IPCC, UNITY, OPERATION MANAGER, MEETING PLACE, IP COMMUNICATOR, VG224, GATEWAY 28XX, IP PHONES 79XX, MCS 78XX, SIP PHONES, GERICOM GATEWAY…