Damien FELIX

Responsible for relations with foreign guests at CINESE Hotel *****
Handled complaints and customers special requests
Upgraded hotel standards to meet international compliance
revised English version of Chinese Corporate materials
Teached english to staff
Authority over 15 staff members
Dealt with large Groups (tour groups, Conventions, weddings, Trade Shows)
Soft Sales
> 60 Hours/week

Selecting, Reviewing and Editing French articles.
Conducting backstage management of our website according to the requirements and standards of the company.
Work from Home

Controlled weekly projects outputs
Revised Sales & Marketing supports
Replied to Tender Offers
Market Monitoring

report directly to General Manager

managed Lobby & Bar
Handled customers' inquiries
Dealt with daily cash operations

Multinational in Soft Toys and Baby Garments
Design, produce and trade its own brand, Kaloo, via its own stores and through other distribution channels.
Export in 35 countries with a turnover of 10 millions euros
Supllier for other major european brands: Mamas & Papas, Jacadi, Sucre d'Orge...

Implemented Quality Assurance systems and organizational changes
Performed internal and external audits in Mainland China
Supply Chain Management
Assessed purchase of raw materials
Managed chinese staff

International Wholesaler for drugs and medical devices.
Specialized on Aids/HIV, tuberculosis and malaria treatments.
Special legal status: pharmaceutical establishment, NGO and Coop.
One subsidiary in Nairobi, Kenya.
Export all over the world (North Korea, Sudan...)for institutional and NGO missions, thanks to its bonded warehouses.
Also carried out quality test on drugs (for World Health Organization...)within its own laboratory.
Offers trainings in drug management (supply chain management, drugs allocations...) mainly to african medical officials.
Main Customers: ECHO, Medecins du Monde, Pharmaciens Sans Frontieres, International Commitee of the Red Cross, French Foreign Affairs Ministry, Sidaction, GIP Esther, African Drugs Agencies...

Under the direct supervision of the new CEO,
my mission was to implement a long-term strategy and introduce tools and liberal methods that were unconsidered because of two decades' company ideology (working with NGO's and governments).

Gathered all relevant informations for commercial follow-up and marketing activities in interactive computer databases
(mailing campaign, benchmarking, feedbacks ...)
Reorganised workflows (time schedules...) for sales team
Edit official reports and performance apraisal
Increased sales volumes (+5-10%)
prospect new markets and looked for strategic partnerships
Improved catalog (new products, services...)
responded to tender offers
Managed communication with subsidiary.

Consulting firm specialiazed in professional trainings and events organization on problem solving

Organized training sessions for french Foreign Affair Ministry (teaching materials)
Dealt with logistics and technical issues
Managed lecturers accommodation
Events follow-up
Trainees assessments (poll, practical exercice...)

IT company publishing personalized licensed software modules (e-learning, e-commerce, ERP...)
Also registered as training center
Provide web pages hosting services
Main customers: Banque de France, various European universities, French prime minister web site ...

Prospected potential customers
Carried out commercial negotiations on overseas market (Dubai...)
Developed strategic and operational marketing
Reviewed tender offers application processes