Damien PINEL

- Custormer needs study in terms of IT Infrastructure
- Participation to Architecture dossier definition
- Coordination of the infrastructure implementation (hardware, software)
- Hardware, software and license purchase management (quotation, purchase order)
- Steering of hardware integrations in datacenter
- Consideration of the other needs (BDD, SAN / NAS, etc)
- Software installations planning and followup
- Customer communication (risks management, arbitration,...)
- Maintenance in Operational Condition of means used

Customer : Airbus (INBD3)
Team : Business Availability Center (Architecture)

- Responsible for various internal projects
- Point of contact BAC Dashboard : Airbus Concurrent Engineering
- UCMDB Modeling
- SLAs Management
- Reporting Management
- Alerting Management
- Plateform (BAC, BPM, Sitescope) Maintenance, Administration

Customer : Airbus (INBD3)
Team : Business Availability Center (Implementation)

- Requirements analysis
- Technical analysis
- Scripting :
---- QTP : Graphical
---- VuGen : Protocolary (C, VB, Http-Html, Java, Sap, Siebel, Citrix, etc...)
- Incidents detection, analysis, resolution
- Plateform (BAC, BPM, Sitescope) Maintenance, Administration

Customer : Total
Team : IT Operations

- Focal point Customer (reporting, changes impact)
- Interface Technical Teams / Monitoring Teams
- Participation in the management of the cell (tasks, plannings)
- Creation ,publication, updating of operating procedures
- Automation, industrialization of manual tasks
- Assistance and Technical Support to monitoring teams
- Help for it asset management

Customer : Total
Team : IT Operations

- Responsible for daily operational reports
- Incidents detection and analysis :
---- OS : Unix, NT, MVS, AS400, SAP
---- Schedulers: ControlM, RBO, OPC
---- Monitoring : Patrol NT / Unix, Tivoli, HpOpenview
- Escalation to on-call technician
- HelpDesk relay (non business hours)

- Windows 2000 Servers integration
- Active Directory administration
- Network administration (with the network architect) : VPN, RNIS...
- Web servers administration
- User training and support (OS, Office Softwares, Messaging)
- Computers and network maintenance

BTS Exam :
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- Big Brother Monitoring deployment