Denis WOLFF*

• Building of services offers in relation with the commercial and sales team (shared services center, fixed sum activities, …)
• SILCA (IT Production for Credit Agricole Group) - Integration of two affiliates (SOFINCO and FINAREF) into deliveries offered by SILCA (scope : desktop services, desktop engineering …)
• Société Générale - Due to an important reengineering of IT infrastructures activities, support for the implementation of Service Center process
• Société Générale : Process definition for project management in term of budget authorization and monthly budget report
• Société Générale : Due to the creation of shared services, development and deployment of an outsourcing contract regarding service desk and proximity activities in an European scope in banking sector

• First analysis for an IT outsourcing opportunity study with the CIO of an international company in food processing activity sector
• First analysis for centralisation of IT activities with the CIO of an international company in automotive activity sector
• First analysis for IT support organisation with the CIO of an international company in transportation and logistics activity sector
• Coaching of unemployed people and recruitment activities for a non-profit-making organization

• Steelcase International, responsible of outsourcing contract covering all IT activities (HelpDesk, Infrastructure Management, Application Management, Asset management, Distributed Services, …) on EMEA
- Transition and organization of the day to day services
- Management of technical teams (60 people), installed on several sites (Strasbourg, Paris area, Madrid),
- Management of the budget (5M€ per year + projects)
- Assistance to Steelcase on standardisation of IT architecture and process
• TOTAL, responsible for outsourcing contract, in European SAP production and other tools around SAP (CRM, EAI, E-procurement, …)
- Customer relationship
- Outsourcing contract development
- Project management for production integration
- Management of technical activities in relation with delivery team (180 people)

Development of information systems management in time-sharing
- IT strategy
- Project management
- Audit and IT development plan
- Outsourcing

1999- 2002 INFORMATION SYSTEM MANAGER

Led and coordinated the IS team (5 people) and the subcontractors (40 people)
Handled IT budget (6M€)
Functional and technical user assistance (Link between the functional and operational department and the IT team)

1. IS department Management
Responsible for the management of the information system in a distributed organization (25 sites located in France/Belgium/Spain/Germany, 40 servers, 700 PC) and in a global outsourcing context (EDS, SAP Competence Center and Cap Gémini)
• Guarantied the availability, coherence, integrity and evolution of the information system (organization, processes, technical architecture, specific software, SAP)
• Managed the outsourcing contract and follow up the IT services
• Created, led and coordinated a business working group to define the information system evolutions

2. Studies and projects
• Performed the evolution plan for the I.S (Risk analysis due to the old technologies, Gap analysis between current organization and organization defined by SAP, Project organisation in quality management SAP/QM, sales management and logistic integration SAP/SD and SAP/BW, human resources management ZADIG)
• Participated in the definition and roll-out of the new IT organization for France-Belgium : 4 big companies, 3 businesses, 2 countries (preparation of the main projects : WAN, outsourcing contract, hardware and software assets management, integration system)
• Performed IT costs reduction (-40% on the outsourcing contract for the 5 next years)
• Defined the communication tools (E-mail, Intranet)
• Performed the compatibility of the Information System for Euro

3. Affiliated companies assistance
• Tratel (Transportation company)
- Defined and rolled out of the outsourcing contract
- Assisted in Project management
• Socli (Lime producer)
- Organized and defined the SAP project

1996 – 1999 FUNCTIONAL CONSULTANT
Led and coordinated subcontractors (20 people)
SAP project (FI, CO, MM, PP, PM modules)
• Member of the international working group for the group rules definition
• User assistance for the business process definition
• Responsible for the data migration
• Responsible for integration system and for the system integrity

IS department activities and follow up the outsourcing contract
• Responsible of the outsourcing contract part for software maintenance and functional project
• Defined and managed the budget for software maintenance and functional project
• Made suggestion to the operational and functional department for the evolution of their organization and means of working with the information system

Project management
• Assisted the functional and operational department (Link with the IT team, assistance to definition of needs and validation of the deliveries)
• Responsible for the evolution and the coherence of the information system (main projects : Year 2000, Euro, real estate management and geographic information system, assistance tools for decision, ...)
• Led users club (experience exchange, identification of new needs, definition of user specifications, ...)
• Final choice of solutions and order the subcontractor to realize the solution, follow up the realization and control of the quality, cost and planning

Affiliated companies assistance
• Adviser then, responsible for the roll-out of an ERP project
• Coordinator for information exchanges between Ciments CALCIA and its affiliates

1986 – 1996 PROJECT MANAGER
Responsible for administrative and financial software

Management activities
• Definition and follow up budget
• Management of the team with internal people (2) and subcontractors (7)

Studies and projects
• Project management, writing of user specifications, analysis of the needs, management of the development team, software roll-out, end-users training :
- Material management (Supplying, Purchasing, Stock, Delivery, ...), Legal and auxiliary accounting : software SIGA/GIP Finance, Cost control, Plant maintenance management, Data wareho