Didier Muller

Manager of the sales force for selling softwares, peripherals and services thanks to a team of inside sales reps (french market)

- Responsible for managing inside sales teams
- Focus on delivering an exceptional customer experience : "purchase experience" standards, including right first time quality, sales script optimization.
- Certified BPI Green belt
- Attracts, develops and retains high-performing sales talent (drive of a best performer team)
- Drive sales metrics
- Hiring
- Drive coordination with cross segment functions
- In charge of the project Employee purchase program (develop offers for employees of dell large accounts customers).
- Make a model "what and how" for sales rep

Responsible for managing the operational rise of load
- Responsbible of staffing, productivity and management team programs
- Business volume from 5000 to 50000 calls per day (Customer 118-218)
- Effective management of 12 teams (120 heads) with productivity and quality objectives)

- Creation of a Limited liability company
- Launch products line of decorative accessories
- Creation of a workshop production (3 heads), sales force (2 heads) and website store (150 contacts/day)

- Coordination of objectives and activity from the breweries sales force
- Setting up product operations (launch new products or customize offer for large accounts)
- Interaction with cross functional groups : data processing, sales management, marketing brand, purchase service...
- Creation of a monthly sales plan for 20 french sales manager
- Using of SAP Module

- Responsible of the B to B development (companies, administrations) east of France
- Periodical negocations with large accounts (40 firms / 70% of turnover)
- External prospections and negociations with human ressources manager, union representative, joint works, purchasing managers
- Best national sale manager in 1995 (141% achievement)