Eric BLANDIN

Consulting in operational excellence, organisation & management of the supply chain, services & information systems (IT)
- lean six sigma : training, deployment & projects
- Audit and organization of the operations & IT from the factories to the customers
- Company project management
- Team and manager coaching within a transformation project
- "Lean" organizations and processes
- Logistics networks (Warehouse, carrier, co-packing, import-export, custom)
- Cost & & cash (Stock, receivables and payables)
- Sales forecasting, planning and S&OP
- Customer service (order to cash process & the customer relationship improvement)
- Co-packing : from the packaging development to the factory execution

Consulting in organisation & management of the supply chain & information systems (IT)

Consumer goods with BIC brand & Luxury with Sheaffer brand

Team : 200 people within 23 countries of Europe, Middle-East & Africa
Structure : 11 distribution centers (today) & 1 packaging factory in Europe

Goal : Reorganize the structure & the teams in order to reduce the costs while increasing the quality

Main roles (in addition to previous resp.) :
- Warehouse & transport management (Europe & import/export out of Europe)
- Planning of the 8 European factories & 60 Asian suppliers
- Global supply chain projects management (with USA & Brazil mainly)
- Design & development of all specific packaging (40% of the BIC EMEA business)
- Operational management of the co-packing factory in Slovakia (80% externalized. BIC being
responsible of the planning, the scheduling, the purchases & procurements, the finance controlling & the
business development).

Main operational achievements:
- Reorganization of the planning team & processes providing a -22% of inventory
- Logistic network review (14 warehouses changed) providing a cost reduction by 12%
- Rationalization of the products portfolio by 62% and the displays structures from 140 to 5

Goal : Create the department and set-up a customer focus and operation excellence mindset

Main roles :
- Sales administration of the European call centers ("order to cash" by customer)
- Sales forecasting in collaboration with the sales force and the marketing in the countries
- Database : customers, products, promotions & sales conditions
- Management & coordination of the transversal business transformation projects
- Study & creation of a customer packaging factory for Europe in Slovakia (40% of the EMEA business)

Main operational achievement:
- Reorganization of the team & processes "order to cash" to reach a decrease of the headcount from 150 to 105 and enable a real Customer focus.
- Decrease of the customer late payments by 75% (-28M€)
- Rebuild of the sales forecasting systems & team increasing the sales forecast accuracy by 11 points
- Increase of the service level to the customers by 8 points

Team : 100 people in the HQ & 30 people within 15 European countries on 26 locations

Goal : Create the European IT department in order to harmonize the countries practices & processes

Main projects :

- Creation & organization of the European IT team aligned to the business needs
- Reorganization of the user support (Helpdesk) level 1 to 3
- Rebuild of the European ERPs (from 11 local systems to 1 unique central multi-countries JDE)
- Implementation of an Advanced Planning System (JDA/Manugistics) supervising 5 factories
- Implementation of a sales forecasting system (SKEP) within 10 countries
- CRM systems including sales force automation (450 sales people)
- Business Intelligence (Sales, purchases, inventories & sales forecasting)
- Intranet company portal & extranet : B2B export web site
- Rebuild of the technical architecture including a disaster recovery plan & EAI/ETL interfacing