Fatima-zahra TAHRI

Commercial training period: Sales engineer within the BT France's sales service of BT France (March – June)
- Qualification, prospecting, appointment setting and realization of sales offers for computing and telecommunications services in diverse sectors (Chemistry, Pharmaceutical companies …)
- Promoted services:
Outsourcing / IT service Transformation / Conferencing / IP VPN

Technical training: Service Relationship Management (SRM) (January - February)
- Quality reports (of network service) harmonization: creation of the Dashboard, Automation, and Accompaniment of the service relationship managers in its adaptation to their customer accounts
- Establishment of the quality monthly reports of network service:
o Availability of the service, performances on the network (losses of packages …), etc.

Development of the range of TESTEURS RESEAUX / TELECOMS of the catalog

Products : FLUKE NETWORKS & JDSU

- Prospecting (200 calls, 33 new prospects), appointment setting (14 meetings), drafting of offers price (18 estimate), orders (3 ones), followed
- Range complement : Research for foreign suppliers and implementation of a test packaging

Market study : (January – March)
Market study on professional training : 1200 firms of the Nord-Pas-de-Calais. Analysis on Sphynx.

Telemarketing : (April)
- Qualification and prospecting of a base of 600 young holders of high school diploma
- Send of invitation to the information’s days to interested (300 students, among whom 100 joined for the school year 2009-2010)