Franck Despouy

Marketing activities:
Event organizing (seminar, business party), Direct mailing campaign, brand image management, communications and public relations, database management, brochure creation and internet publications, benchmarking

Business Development:
Planning, channel and partner relationship management, account managing, workshops organizing, customer fidelity development

Market survey, benchmarking, creation of the group’s product newsletter,
intranet content management, creation of sales kits and sales proposals,
event organizing, project management

French/English communicator: Customer service for the Canadian and English lines for different clients: Apple Developer Connection, Nokia UK Online Shop, Webstore, Nicator...

Level 2 Stand-in: Agents monitoring, feedback and training, Escalation agent for Nokia UK Online shop, Conflicts management between clients and customers

Sykes Pride Award: Best Agent 2007

Sale in casual and formal section for men, merchandising in sales time, stock
management, creation of brand loyalty

Sale in every section, stocks management, visual merchandising, database
management, event organising (lounge for a new women collection)