Frédéric Abel
RTS, Quantum
At first I did support in IT for production.
Then, in a SSII I made some applicative maintenance.
I jump on a primary storage infrastructure job oportunity.
Then I specialised in secondary storage or backup and archive.
Since our company goes to software with Stornext FS and our VTL with dedupe, my technical skills for software, OS and primary storage is being refresh.
Now I still perform support activity but not internaly. I support our customer in crisis situation or verry complex environement.
I'm eager to manage some technical team therefore since 3 years now I get trainings for manager skills.
50 contacts3rd level support
technical reference for support and professional services team
Manage the technical aspect of escalation
Reduced 90% of non new machine top management escalations.
Domain backup in various OS and soft
Machines supported all robots ADIC (mainly enterprise class) and VTLs
Tape drives IBM/HP/Quantum
Environment SAN, SCSI and iSCSI
Multi-cultural, multi-country based team.
