Frederic Desclos

- Architecture, Design and Implementation of an internal Disaster Recovery Plan for EMEA and APAC regions covering 28 facilities in 12 countries for a global saving of $ 450 000 per year on a 3 year term,
- Level 2 support of the EMEA facilities covering system architecture, security and corporate wide project local management,
- Direct management of an international team of 3 system engineers.

• Drafting, design and implementation of a complete open source Monitoring solution (~1000 servers)
• Definition and implementation of standards in conjunction with Corporate team (USA)
- Active Directory Design
- Implementation of SOX 404
- Linux Desktop study

- Define, design and implement the global migration project to MS Active Directory in order to support the company objective of growth and consistency across the globe (9 sites in 7 countries), for a total of 2 500 PCs and 400 Servers.
- Direct management of an international team of 8 with a project budget of 5 M€.

• Technical orientations and choices definition

• Relationship with third part companies

- Restructure the French office Desktop Service to suit the needs of a growing company and manage a better interaction with the other site teams (UK, Netherlands and Germany)
- Introduction of SLAs and extension of support to the satellite offices (Spain, Belgium and Italy) for the management of a total of 1 300 workstations
- Direct management of 10 Desktop Engineers.

• Desktop Services management and industrialization
=> Installation of Microsoft SMS 2.0, Asset Management, etc.
• Purchase management and contract negotiation

Define the customer needs and design solution, supporting the sales operation in terms of telecommunication, helping customers in centralizing their support contact for several network links, from terrestrial to satellite.
=> Implementation project with the network provider to ensure customer satisfaction.

• Project management
- Technical conditions validation,
- Supplier selection and management,
- Project planning and validation of the implementation of the WAN links

- Run the IT department to support the company headquarter for day to day operations (1200 workstations, 52 servers) with an annual budget of 60M FF,
=> various migrations projects such as messaging system to Lotus Notes, operating systems from Novell Netware to Windows NT.
- Support management in the outsourcing of the desktop and network support, from defining the requirement to management of the outsourced team (22 people) and follow up of performance according to SLAs.

• Main Project Management,
- Building and Data Centre move,
- Design and implementation of a monitoring solution (CA)…

• Application support (Oracle, Lotus Notes - 2 People)
- Administration of business applications (6 Oracle, 1 SQL Anywhere),
- Implementation of Lotus Notes cluster architecture and application administration.

• Daily support
- Network strategy definition (V-LAN management/organization, redundancy …),
- Voice and data purchase management.

- Support and help the company growth, to go from a box moving reseller to a Value Added Reseller.
- Develop the technical department (from 4 to 47 people) to become a major hardware (Compaq, IBM, HP, Cisco …) support company in the Paris area, as well as a software support centre (Microsoft, Novell, Lotus …), and run the internal IT department (14 servers).
- Design technical solution for the customers and manage the implementation projects.