Ganit Hirschberg

Conducted training and communication activities in a Change Management project
Supervised the development of pedagogical support (Tutorial, eLearning)
Developed a training and change management services offer
Projects: HR self-service, knowledge transfer, customized eLearning module

Elaborated Pan-European R&D projects concerning professional training and human resources development
Conducted needs analysis, training and tools, including distance learning (eLearning)
Developed training programs and pedagogical content
Coordinated projects and international partnerships

Set-up customer service structures, coordinated sales, finance and logistics
Created job descriptions, recruited and trained employees
Developed products and services marketing plan
Defined processes and oversaw the organization of operations (Internal and external)
Analyzed and implemented information systems (billing, CRM, ERP) for employee and management use

1996 - 1998 Service Department Manager, Operations Division
Reorganized the entire key distribution channel support network including pre-sales, on-sales and post-sales.
Acted as ERP team leader
Established equipment ordering and allocation systems, and provided services to all company distribution channels and clients
Helped shorten supply time to dealers leading to increasing client satisfaction

1994 - 1996 Project Manager, Information Systems Department
Set up the human resources information system
Designed and established quality assurance process and system for software (SQA)