Gary Chadwick

I was working for Nokia Siemens Networks in Norway, project managing the delivery of Tetra base stations and new switch site across the county before setting up the operational area for the new national emergency service tetra radio system. This involves a number of activities some of which I have listed below.

• Creating and managing a project plan
• Tetra Base Station roll-out planning
• Switch build & roll out
• Identifying customer requirements & aligning with business targets
• Managing the timescales and budget
• Setting up supplier contracts
• Developing the Change / Release management processes
• Document Management
• Reporting
• Recruitment
• Building business cases
• Developing high level & local processes & procedures
• Creating service management teams
• Creating IT infrastructure
• OSS development

I held the position of Commercial Director on the board of Rossendale United Football Club in the Unibond League 1st Division. As part of that role I was responsible for increasing the club’s revenue and reputation within the local community and nationally.

Being a member of the board of directors at Rossendale United also meant that I was responsible for ensuring the clubs future, working as part of a team with the other directors and staff at the club. This was done whilst still meeting the club’s need for success both on and off the field of play.

There are a number of other activities to deal with at the club which I got involved with such as creating partnerships with local / national companies for Matchday Sponsorships, selling advertising boards, programme sales and arranging events for the club and supporters (as listed below).

During my time at Rossendale United I arranged a number of events to increase the clubs revenue, which has also attracted publicity in the local and national press.

• FA Goalpost Safety Campaign
• Fans Forum Evenings (Steve Cotterill, Burnley Manager)
• Football CV Trial Day

NMC Day Manager – (January 2006 – February 2008)
Service Design Manager – (January 2004 – January 2006)
Operational Excellence Manager – (January 2003 – December 2003)
Project/Operations Manager - (September 1999 – January 2003)

Mobile Customer Service Manager - (February 1999 – September 1999)

I was responsible for visiting (Small Medium Enterprise) customers who had expressed dissatisfaction with the level of customer care they were receiving from BT Cellnet. My aim was to identify and resolve the issues and put forward a solution for future customer care and business growth. I also worked with the single point of contact team to follow through my agreed actions on the customer’s behalf. The role gave me the opportunity to save a high number of valued customers whilst gaining their commitment to new contracts which increased revenues over a 5 year period.

Customer Service Manager – (October 1998 – February 1999)

I was responsible for leading, motivating and developing a team of 60 call centre advisors working within Mobile Business Connections, to deliver a world class customer service. On a daily basis I would monitor such things as time keeping, sickness, annual leave, as well as giving feedback to individuals on their previous day’s performance. I was also responsible for all call centre teams achieving set targets with regards to PCA (95%) and daily performance.