Gianluca Costanzi
Head of PMO, Regus
12 years of IT expertise and Project Management (PMO and Project Portfolio), in addition to my international work experience.
Effectively managed IT teams and led projects to successful conclusions in Central and South Europe, Africa and Middle East.
Fluent in four languages and multi-cultural environments with strong and broad technical background in the IT field.
The strengths of my job performance rely on a spectrum ranging from communications skills to resource management skills.
My goal is to continue growing in IT Management roles and responsibilities, focusing on development of sustainable and durable IT infrastructures while undertaking new challenges.
Specialties
- PMO and Project Portfolio Management
- IT Infrastructure and Governance( ITIL Certified)
- Project Management( Prince2 Certified)
- Effective communication with peers and Board/Top Management
- Ability to work in multi-cultural environments with capacity to adapt different scenarios
- Service delivery oriented to generate plus value to business
- Focus on performance and objectives. Commitment to results
- Strong Technical background
237 contacts• Lead the Project and Portfolio Management Office / PMO
• Manage, assess, coach and grow teams of project managers
• Build a strong project management team and construct a formal PMO overseeing all the company projects aligning them with the business strategy.
• Define project management methodology
• Full budgetary control
• Reporting at executive level, effectively managing senior stake holders
• Manage vendors to ensure that overall quality of deliverables is at the required level.
• Work on continuous improvement of the project delivery lifecycle
2008 - 2011• IT Service Manager of distributed IT Team ( Local IT Managers and IT Technicians) in 12 countries for total 92 sites (Business Centres)
• Suppliers/outsourcers Management
• Responsible for change and innovation
• Support for standards implementation
• Responsible for Telecom solutions(Tlc & Data)
• Support for strategies development
• Troubleshooting and Escalation Contact
• Consulting and Support Regus IT Products and services
• IT trainer for internal IT resources
• Responsible for yearly IT budget of over 3 Million €
Projects successfully managed in this position:
o New Site Openings: Malta, Istanbul, Tel Aviv, Cairo, Paris, Lisbon, Porto (IT Budget and forecast, IT infrastructure design, rollout, remote and on site project management, ISP and TLC management. 2008-10 EMEA
o IT Infrastructure Innovation Tel Aviv, Lisbon, Madrid and Barcelona offices with Voip integration (Assessment, IT Budget preparation, Suppliers evaluation, IT infrastructure design, rollout, 2008-10 EMEA)
o Internet Access Global Review (market analysis, Technology review, generated requirements list, ISP proposals review. 2008-09 EMEA)
o Asset Management software ( Analysed the status quo, project plan, market analysis, Budget preparation, delivered to Corporate IT . 2008-09 Corporate)
o State of the Art Voice System ( Analysed current modus operandi, generated requirements list project plan, benchmarked brands and constructors as well as constructors partners, Budget preparation, financial revision, deployment plan project deliverables passed on to Corporate IT, managed the transition phase. 2010 Corporate)
o IT service re-organisation ( assessment of current resources through interview process, highlighted key skills, outsourced technical support , reduced headcount and HR costs, fused on Business requirements and development 2009 EMEA)
2003 - 2008• Team Leader to develop Infrastructure standards in Europe and Far East countries
• Managed 13 Engineers distributed in 5 countries
• Duties divided among: 60% management, 40% project management,
• Outsourcings And Offshore feasibility studies/Implementation over SAP environment, data centre merging and relocation. Contracts and SLA negotiations
• Developing Infrastructure Standards focused on SAP integration with third party application (Cisco Voip Call Centres, Lotus Notes and Exchange, VMware and Citrix)
• IT Budget Preparation and Strategy designing
• Feasibility analysis and drawing of deployment process
• System and Network Architecture designing
Projects successfully managed in this position:
o Document Dematerialization: SAP Invoices and Orders (Feasibility analysis, rollout, implementation of SAP connectors with Esker DeliveryWare 2008, FR and BE)
o SAP Integration of an acquired company. Termogamma (Feasibility analysis, project plan, rollout, go live support, transition management 2007, CH)
o SAP Cuenod Branch Integration (Feasibility analysis, Panning, FR and CH)
o Central Europe IT Re-organisation MPLS, VPN, IT Resources (Feasibility analysis, risk management, 2007, DE-CH, AT and NL)
o WiFi Infrastructure (Analysis and setup, 2007, All over Europe)
o Turkey Branch Network and System Standardization (SAP Feasibility study, Project Planning 2007, TR)
o Elco Branches MPLS Integration (Feasibility study, Corporate rollout, 2006, BE)
o VOIP Infrastructure and WAN Network Optimization (Feasibility analysis, Implementation, Sites Connections, 2006, FR-IT)
o France Head Office Moving (Feasibility analysis, SAP Systems relocation, Re-organisation, Call Centre setup, 2006, FR)
o Lotus Domino Migration (to 7.0.2 version, SAP integration, 2006, FR-BE)