Hakim ID'MHAND
Responsable of Freight Tracking Project and Quality of Transport/Logistics Department, Babyliss S.A
At present Responsible of Freight Tracking project & Quality of logistics transport service at BaByliss, I was recruited to implant a real customer service within the logistics departement. For this job creation, my missions articulate as much around the definition of the action plan, the integration of new procedures, as the creation and the follow-up of indicators (KPIs).
Created during the rapidly expanding growth of the company, my function is directed " Quality of the logistic'services / Key account Customer services" and has for the other objective, to improve the satisfaction of the national and international customers.
My latest news is having integrated a Master 2 in Project and Programme Management (Business development) in Paris while I continue to follow my professionnal tasks.
Don't hesitate to contact me for more details.
In very soon.
102 contactsJob creation. Objectives:
_ Create a customer service into the logistic department
_ Improve the global quality of the logistic/transport services
Post directed on " Quality of the logistic services/ Customer services key accounts”
BaByliss S.A (subsidiary of the US Group Conair ; $2 billion): European Leader of the small electrical appliances and the beauty, 250M € on 60 countries, 12 subsidiaries (France, UK, Italy, Holland, Belgium, Germany, Spain, Austria, Russia, Poland and Dubai)
> Freight tracking and Trafic Trainer (Onnaing – Fra & Burnaston - UK).
From Nov 2002 to May 2005 at TRANSFREIGHT Automotive Logistics Europe at TMMF (Onnaing, FRA)
_ Creation of the project "Freight Track" service. Objective: follow any goods since their removals to each of 200 suppliers until their consumptions on the production line
_ Forwarder / Traffic Coordinator : Oversee connections’schedules between the Europeans Cross Docks, and the good progress of daily collect + countermeasures’organization
_ Planning and following of the progress of daily collect (organize countermeasures if need)
From June 2005 to August 2006 TRANSFREIGHT at Toyota UK (Burnaston, UK)
_ Integration of the « Freight Track » service
_ Creation of working tools
_ Help to the recruitment, training and supervision of the staff (11 people)
_ Elaborations of Kaizens (process who improves or facilitates an application)
_ Drafting and follow-up of the procedures
Transfreight is a third-party logistics (3PL) provider of lean logistics services, best-in-class supply chain solutions, and warehousing/cross docking and transportation services. Transfreight has over 1500 team members in 42 locations across North America (US, Canada, and Mexico).
2001 - 2001_ Management of stocks : orders and receptions of stocks
_ Salesman sportsmen products
World's Largest Sports Retailer. Founded in 1976, in France, providing world class products at extremely affordable prices for all participants, from enthusiastic beginners to passionate professionals.
2000 - 2001_ Attending the department of French language,
_ Organization of French course (level beginning at the confirmed level).
2000 - 2000_ Person in charge of customer relationships HOTELS
_ Commercial assistant
_ Assist the Human resources manager (6 teams of 3 people each)
ZARA CONSULTANTS France Sécurité : English – french society specialized in the close protection and the security of prestige establishment.