Yann Shukor

Responsibilities
* Management and update of the company's IT and telecom resources (Paris, Grasse and Düsseldorf).
* Requirements and specifications analysis in order to upgrade our production system management platform.
* Installation and maintenance of Microsoft Active Directory, Microsoft Exchange, Terminal Server and ISA server.
* Development and maintenance of in-house applications: Formulation, Brief Management, Sales Stats, ...
* Development, according to European directives, of a risk assessment evaluation system for our perfumes.
* Installation of proxies, firewalls and VPNs using OpenSource tools.
* Integration of Trend Micro antiviral products to secure and protect networked resources (CSS & IMSS).
* Installation and maintenance of a WiFi network.

Achievements
* Determined from the very start to use every initiative at my disposal to keep IT costs as low as possible.
* A creative problem-solver, I reinstated old workstations using Open Source tools, and provided effective solutions based on in-house developments.
* I shared my enthusiasm with users, making their environment as friendly as possible, ensuring that they become more autonomous.

Ref : Thomas McEWAN, Vice-President, 01.42.93.41.11
Alain JONCHERAY, Technical Director, 04.93.75.68.68

Responsibilities
* Reviewed and identified tasks handled by systems administrators. Developed a procedure manual in English detailing recurring tasks: installation, maintenance, and incident management. The manual was required as a tool for internal support as well as for quality validation.

Achievements
* Strived to gain systems administration staff’s acceptance, and encouraged their adoption of the manual.
* Helped diagnose and resolve recurring incidents linked to various networked resources.
* Worked at developing team spirit, tempering rivalries, and coaching less experienced staff.

Ref : Rodolphe HUGONIN, IM Manager, 04.93.95.70.70

Responsibilities
* Reviewed and documented the network and application infrastructure in place at Securicor Omega Express (DHL).
.....Drafting of an invitation to tender, seeking the provision of a fully managed network service.
.....Participated in response analysis and short-listing phases.
.....Creation of an in-depth feasibility study (technical & financial) to help SOE assess future development budget requirements.
* Project co-ordination and team driving to ensure the correct and timely deployment of Citrix Metaframe at Notting Hill Housing Association in London (~500 users).
* Project management and team driving at Sandwell Metropolitan Borough Council: late Y2K migration of 20 Netware servers.
* Design and implementation of a three point Cisco VPN for the benefit of the MRC : Southampton Hospitals Medical Research Centre.
* Installation & maintenance of firewalls e.g. Novell BorderManager, Linux VCS
* Upgrade of Novell networks: Groupwise, Netware 5 (full IP).
* Installation of Windows NT servers together with Microsoft Exchange, and Back-Office.
* Installation and support of various WAN links: Leased Line, Frame-Relay, ISDN.
* Installation and maintenance of hubs, routers and switches: 3com and Cisco, Allied Telesyn.

Achievements
* Assisted Hytec’s technical director, Alan Hunt, in many presales duties, in order to clarify customer requirements and consequently offer more accurate solutions.
* Coached staff to accomplish required tasks through effective team working.
* Drove teams to reach deadline critical objectives when time and resources were scarce.
* Successfully passed a number of certifications e.g. Microsoft NT MCSE and W2K Core modules, Citrix Metaframe CCA, Cisco’s CCNP.

Ref : Alan HUNT, Technical Director, +44(0)1865.87.428

Responsibilities
* Installation, administration and maintenance of Netware and NT LANs.
* Execution of migration projects: Netware (3.x/4.x) to Windows NT.
* Installation and maintenance of Windows NT servers.
* Configuration of fax gateways with Lotus Notes and Microsoft Exchange: FaxSR, Zetafax.
* Lotus NOTES basic administration.

IT Manager for WYETH LEDERLE (PHARMACEUTICAL) La Défense - FR
.....User support for 350 users, and systems administration of 10 Netware servers.
.....Migration of Netware servers: 3.12 to 4.11 and creation of the network directory (full NDS).
.....Installation and management of a Groupwise email system.
.....Implementation & testing of an off-site disaster recovery plan (servers + routers).
.....Write-up of network administration procedures.

Achievements
* LAN network installation, upgrade, and maintenance services.
* Originally experienced in Netware environments, from this point on I also began to cater for NT customers
* Awakening to IT’s golden rule :’if it ain’t broke, don’t fix it’

Responsibilities
* Setup and support of PC & Macintosh workstations
* Maintenance of Netware and Macintosh networks
* Configuration of AS400 and/or mainframe gateway links with Windows workstations
* Client training : PC initiation, standard desktop software packages, ...
* Development of Microsoft VBA Macros.
* Two year collaboration with the 'Caisse des Depots et Consignations’ (DABFI) user support team.
.....The objective was to regain user confidence and thus ensure continued provision of in-house service and support to over a thousand users.

Achievements
* Discovery of network environments and successful passing of the Netware certification 3.12 (CNE).
* Maintenance of PC workstations (DOS, Windows 3.1, 95 and NT4).
* My first attempt at improving a team’s performance and efficiency as a whole was a success.

Responsibilities
* Creation and management of a customer portfolio consisting of SMB to corporate sized clients.
* Sale of PC workstations, servers, peripherals, various software packages, and basic network equipment.

Achievements
* A foray into the sales field. Besides a steep learning curve, the challenge was to convince future customers that, although a fraction of the cost, our products were just as efficient and trustworthy as traditional name brands.
* My salary was solely calculated on the profit margin of each sale.