Imrana THIAM
CONTRACT MANAGER - SALES / ACCOUNT MANAGER, ERICSSON
International Profile :
=> Four languages (French, English, fluent. Italian and Spanish spoken).
=> Presenting my company products & services worldwide in international professional shows-exhibitions (Paris, London, Los-Angeles, New-York, Dakar, etc.).
=> Programme/Project Manager, Pre-Sales / Sales Manager for 14 years, selling and deploying telecommunication systems in the world (Conakry, Lagos, Abidjan.
=> Long missions abroad with a total of 14 years :
- France for Cegetel 9 Telecom Group,
- On-site tem leader for Voice & CTI solutions deployment in France, Italy, Spain, UK, Poland, Russia, Costa-Rica + Sri Lanka + Salvador (in partnership with ALCATEL CIT).
- Italy installing Service Nodes for Wind,
- USA-California, UK, Spain presenting in several exhibitions,
- Russia installing SMS-C and IVR,
- Ivory Coast, Mali, Senegal, Cameroun, Equatorial Guinea, installing service layer applications for Orange,
- Benin, Togo, Gambia, Guinea, Liberia sales push.
- Nigeria as rollout Manager in Alcatel
- etc.
=> On continuous expatriate missions for the past 4 years now (since 2004).
I am a dynamic, methodical and conscientious person, permanently concerned by the customers’ satisfaction and company’s profitability. I appreciate traveling professionally and also appreciate teamwork for team successes.
Contract / Sales management is indeed what I enjoy most, based on my long experience of Project Management.
I can provide a level of know-how & responsibility a winner company will expect !
12 contacts==> Contract Manager :
for France Telecom / Orange account affiliate. Legal and contractual follow-up, making sure all Parties (Ericsson, Orange, sub-contractors) respect terms of full network Build Operate and Transfer contract. Day to day management of the contractual provisions by all parties and of claim process until payment/agreement. Follow-up of defined KPI (Key Performance Indicators), invoicing, contract amendments, Memorandum of understanding (MOU), change requests. Identification and communication of potential contractual project risks, preventive actions. Responsibilities and liabilities management. Weekly Customer meetings on Contractual issues, responsibilities, invoicing and missing Customer Purchase orders. Minutes of meeting reporting with precise information / progressions, customers impressions and my recommendations.
==> Sales Manager / Account Manager :
Supervision of newly hired Contract Manager, keeping responsibility for position. In parallel working as Account Manager (sales) for France Telecom / Orange account, leading a team of 6. Qualification of sales opportunities, managing on time and quality responses to RFP, RFQ, tender requests from Customer. Internal validation of sales opportunities (sales decision point SDP), preparation and submission of offers. Chasing for Customer orders, and sales push (presentations, workshops, etc).