Ingrid Tual
PMO, Safran Engineering Services
Bilingual Postgraduate in Information and Library Studies with 10 years' experience in the information sector.
> Present job
Currently working in Toulouse as an assistant to the manager of a European project (Clean Sky):
I lived, studied and worked in the UK for 6 years.
> Work experience
- foreign language assistant in three secondary schools on the Wirral;
- library assistant in the English Language Library at the Universite Toulouse le Mirail during the last year of my degree;
- Senior Library Assistant in a public library and library assistant in various public libraries in Nottinghamshire for a year and a half;
- library assistant/User Support Assistant in two Nottingham Trent University libraries for two years;
> Languages
I speak and write both French and English fluently and practice my oral and written English on a daily basis, both in work and in my social life. I also learnt German for six years.
> Professional interests and career objectives
I would like to learn more about my current work domain (project management) in order to improve my professional practice and enhance my job prospects in the Toulouse area.
65 contacts2008 - 2009- prise d'appels en anglais
- support bureautique et sur les applications métier Airbus (niveau 1)
- traitement des mails d'usagers
- escalade des problèmes
- prise en main à distance
2007 - 2008- Scans the press, the wires, the Internet for information - in English - of interest to our clients in the food and agribusiness industries worldwide;
- Posts this information in two databases, formatting, indexing and 'pushing' information out to users (Selective Dissemination of Information);
- Writes summaries in English of articles in English and/or in French;
- Also writes some articles, e-mailing and/or phoning companies, associations and organisations throughout the world in order to check and add to information found on the web or in publications.
2004 - 2007- Provided front line support in the use of the library and its IT resource rooms.
- Answered phone, e-mail and in-person queries relating to the library, its physical stock, its electronic resources and its Virtual Learning Environment (VLE).
- Trained users on a one-to-one basis in the use of the catalogue, electronic resources (including databases) and the VLE.
- Answered more complex queries relating to databases such as Business Source Premier, Academic Search Elite, Web of Science, FAME, Lexis Nexis Butterworths, Westlaw.
- Helped users locate documents/books using various tools.
- Troubleshooted IT equipment, including printers and scanners.
- Helped users with IT and photocopying problems.
- Was also part of the Virtual Reference Working Group looking into the implementation of a virtual reference service.
2003 - 2004- Was in charge of the day-to-day operation of a small branch library.
- Performed administrative duties such as cashing up and keeping statistical records.
- Processed stock deliveries and sent stock on as required using the Unicorn library management system.
- Maintained, shelved, perfect-ordered and weeded stock.
- Repaired stock.
- Answered various queries from users with the help of a variety of paper-based and online resources, or referred queries on as appropriate.
- Used reader advisory tools.
- Designed displays and used other stock promotion techniques on a regular basis.
- Attended meetings at area and group levels.
- Performed regular surveys.
- Managed my own time and kept to deadlines.
2001 - 2002- Assisted teachers in the classroom in three secondary schools.
- Designed activities for use with small groups of pupils.
- Taught small groups of pupils across the 11-18 age range.
2001 - 2002- Helped out in two secondary school libraries.
- Repaired books.
- Shelved and tidied stock.
- Answered queries by pupils and members of the teaching staff.
- Performed administrative duties such as maintaining a list of pupils with overdue items.
2000 - 2001- Created user records on the system (Horizon).
- Catalogued items.
- Taught users of the library how to use the library catalogue.
- Equipped newspapers and books for circulation.
- Fetched books from the stacks for users of the library.
- Shelved books.
- Performed adminstrative duties.
- Assisted users with the Internet and CD-ROM databases.