Jean-Philippe DUPUICH

Product Marketing Manager for System Center 2012 products for France

IT Operations Consultant
Consultant - Organization, Quality & Transition Management
IT Service Manager (ITIL)- MOF - Prince 2
Audit, Advice, Implementation, Optimization

ITIL awarness

IT support chain audit

Problem Management (Infrastructure department)

Feb. 2007-Dec. 2007 PMO - Consultant - Organization & Quality
PMO (Program Management Office) implementation (Dpt Architecture & Production: 60 p.)

Oct. 2006-Feb. 2007 Consultant - "AMOA"
HQ IT complete roll-out (600 users)

July 2006-Sept. 2006 Tansition management Consultant
Roll-out (150 servers, 9 regions)

Feb. – July 2006 ITIL Consultant
Processes & tools implementation, dashboard building (15000 users, 70 analysts, 14 regions + world)

March 2005 – Jan. 2006 Project Manager
Geodis Overseas France IT complete roll-out (18 sites, 580 users)

June - Aug. 2004 - Transition Management Consultant
Software Configuration Management

Feb. 2003-June 2004 - Team Leader
Software test and homologation (4 administrators, 800 users)

Goods and peoples safety services

Heineken & France Boissons

Dec. 2002-Jan. 2003 - Team leader
HelpDesk (6 hotliners, 2000 users)

Sept. 2002-Jan. 2003 - Project manager
Helpdesk building (merging of two entities, 2000 users, France)

Feb 2001-May 2002 - Team leader
HelpDesk (14 technicians & hotliners, 1500 Back-Office users)

July 2000-Jan. 2001 Team leader
HelpDesk (10 technicians & hotliners, 1300 users)

Feb – Juin 2000 - "AMOA" Consultant
Various missions: homologation, TCO, project assistance

Aug. 1999-Jan. 2000 - Technical support

Cegedim / TVF
Technical support for Pfizer

Goods and peoples physical security
(25 team leaders and employees)