Jerome Cousin

AMADEUS Nice: Technical Support (Jan 1999- now)
Technical support for Germany, Central & West Africa and Eastern Europe Amadeus ACO.
Third level technical support: conduct advanced technical troubleshooting in relation with NMC technical
engineers and if required, product development.
Ensure that Amadeus technical knowledge in NMC is up to date and provide the technical training to ensure
proper NMC customer support.
NMC Technician recruitments and coaching.

• Technical expert for different projects:
Technical consultant dedicated to Air France for the VISTA integration, call center platform, back office (+ACE)
Leading the Implementation of Network infrastructure in West Africa.
Leading and implementing a VPN infrastructure in Ukraine

SEMA GROUP Consultant(1996-1999): Amadeus test platforms maintenance and installation
Technical supervisor of laboratories equipment
Network administrator (TCP/IP, X25, SNA)
Windows NT administrator
Hardware and software management supplier for the laboratories and test platforms.

Fonderies du Poitou (Ingrandes 1994/1995): Supervisor/Developer Training, supervision and technical support for a Analysis and design of tools for exporting data from the maintenance software based on AS/400 to office automation tools in order to produce the company’s ledger.