Jessé LIBEN

* build a strong 3rd level of support team, liaising between L1 support (production team) / L2 support (technical account managers) and L4 support (product team) in order to improve issues escalation process, as well as building a strong knowledge base among team members on various production issues and their best resolution approach
* capitalize on the various team members backgrounds in order to provide internal expertise at various steps of a client platform life (build / support / audits), on a vast range of aspects (product specific / system integration wise / etc)
* experiment and adapt agile methodologies (scrum / kanban) in order to find the appropriate balance between the various missions, depending on the fast changing context of a growing company
* build metrics and associated reportings in order to follow up the teams' activities

Assisting customers deploying, integrating and using ULLINK software solutions on various projects @ brokers and asset management companies accross Europe.