Joël ARCONTE

MISSIONS IN THE TOWN HALL SECTOR (HUMAN RESOURCES DEPARTMENT)

International Institute of Management ‘ National Chamber arts and trades ‘ – Paris – France
(October 07 – September 08)
Master in management specialized ‘Managements Management of the change ’
Town hall of Baie-Mahault (Since April 2008) :
* Coaching of the Human Resources Chief Manager
* Implementation of the ISO Quality Project 9001 Customer Relation Management Process
* Brainstorming internal Training for team building and competences development

MISSIONS IN THE WEST INDIES CARIBBEAN – GUADLOUP INDUSTRIAL TRADE CHAMBER
Training Department
(January – March 09)
* Brainstorming Managements Training Programs for Managing Directors Group (150 persons) Conception to Coaching

(September – November 08)
* Training Program Management Customers Relation Ship : A group of 25 new Transport Drivers

MISSIONS IN SAINT-LUCIA

Supermarket ` Superette` (October 08 -January 09)
* Brainstorming Training Program for 100 employees
- Individual Competences Management : The good Man at the right place
- Development of the individual portfolio of competences
- Development of the versatility employee in an economic climate of crisis for Return On Investment
- Marketing Innovations Strategies

MISSIONS IN THE BANKING SECTOR

Banque Française Commerciale - Antilles-Guyane

( November 99 /September 07 ) :
* Training and Coaching missions in the bank
* General Supervision of a documentary base called MOPPI for 285 users
* Setting up of a legal professional banking documentary regarding its Employment safety Plan
* Switch of the Professional Banking Documentation on the Intranet for 299 users
* Management an Editing of the BFC’s regulation system

( December 2005 ) :
* Updating of legal banking procedures and printings

( July 2005 ) :
*Optimization of the Back – Office Operation for the St Marteen’s BFC branch
* Improvement of the Human Resources Department
* Management of the BFC’s legal documentation systems (procedures –operational strategies - printings) done according to the French Banking System Regulation Committee .
* Building –up and Follow-up of the BFC’s budget ( Logistics and Quality Department )

( April 2000 ):
*Re-inforcement of the BFC’s network strategies
*Project building concerning the Euro currency switch ( co-ordination of the
bank’s documentary system regarding individuals , businesses , the headquarter
and group networks
*Project implementation on Quality , Profitability and Management
* Supervision of an Audit project and Organization of a Communication service within the BFC bank

( September 2007 ) :
• Staff skill’s management

MISSIONS IN THE BUSINESS SECTOR
Coaching Office 2005 :
*Organization of a Coaching office carried out marketing and communication strategies

21 August – December 97 :
*General Auditing and Communication Strategies for several businesses

Restaurant - August 97
C/co Loulouse :
*Marketing , Image- Building and Customers’s satisfaction strategies for the restaurant

Coreja - January 96 – March 96 :
*Company Recruitment Strategy

March 05 – October 95 :
*Implementation of Management and Training Programmes (for Managers, Company Departments’ supervisors and Company leaders)

October 95 - April 99 :
*Conception and Application of various Training Strategy Plans in Training Centers
( Management / Business / Communication Strategies for FORMATES and a FAMILY HOME )

MISSIONS IN THE SPORTS SECTOR

Madiana Association
*Re-organization of the Senior Sports Club ( ASC Madiana )

Company Committee COSCLAR
*Sports group coaching (BFC Bank Committee plan for the Regional Athletics Competition)

MAIN OBJECTIVES OF COACHING § CONSULTING STRATEGIES

• How to manage a team ?
• How to carry out a project ?
• How to manage teamworks?
• How to relax and succeed ?
• How to lead in management?
• How to lead a successful managerial business strategy?
• How to re-inforce and run a company ?
• How to boost the staff confidence wi