Julie Couhault

VirtuOz fournit à ses clients des agents personnels virtuels dotés d’intelligence artificielle pour les aider à réduire les coûts de leurs Services Client, accompagner les internautes au cours de la vente, ou pour des campagnes de marketing plus humanisées.

Mission : Senior Project Manager

* Supervision de projets Grands Comptes (FR): Neuf, SFR, Bouygues Telecom, Ciel.com, Fnac.com, Voyages-scnf.com ...
* Conduite de projets internationaux (Europe & US): Coke-Panini Euro 2008, Garnier, Amex, Symantec ...
»» Gestion des planning et des ressources, rédaction des specéfications des projets, supervision de l'équipe de configuration, définition et mise en place des éléments de reporting, accompagnement jusqu'à la mise en ligne du projet.
»» Methodes de standardisation des projets, gestion et amélioration continue des best practices, optimisation des process.

+ Equipe internationale et multilingue (Europe & US)
+ Missions US (New York, San Francisco)
+ Consulting en phases d'avant-vente et upsell de clients existants

Senior Project Manager

VirtuOz is the leading provider of virtual agents for service and sales. Virtual Agents help customers in an automated fashion with the questions or issues they might have with your products/services or in how they conduct business with your organization.

Mission :

* Supervise Key Account Projects (FR): Neuf, SFR, Bouygues Telecom, Ciel.com, Fnac.com, Voyages-scnf.com
* Manage International projects (Europe & US): Coke-Panini Euro 2008, Garnier, Amex, Symantec
»» Resources & planning management, projects specifications, configuration team monitoring, reporting's definition and implementation, client's support for and after the deployment.
»» Project's standardization, best practices management and improvement, processes optimizations.

+ Multilingual and international team (Europe & US),
+ US Missions/Assignment (NYC, San Francisco),
+ Pre-sales consulting & client upsell

VirtuOz provides Virtual Agents. These agents simulate a written dialog to help the users to solve their problem or to find their answer or their products.

Mission : Project Manager

» Built projects plans, supervised and helped the clients to write the specifications and helped to define the features of the agent and the dialog strategies
» Managed the configuration team and advised the agent's configuration
» Took part in the agent/website launch and monitored the agent and its results/performances
» Content management and agent optimization

VirtuOz propose des agents conversationnels, qui émulent un dialogue écrit avec un utilisateur.

Mission : Project Manager

» Elaboration des planning projets, encadrement du client pour la rédaction du cahier des charges et la définition des caractéristiques de l'agent et de la stratégie de dialogue
» Gestion de l'équipe de configuration et conseil sur l'intégration de l'agent
» Participation au lancement sur le site et suivi de l'agent et de son évolution

Specifications for a project of a portal about the security of the information.
Re-built the website of the company: http://ixone.free.fr (design, pictures, integration)

Worked on an Intranet for the Group CA.
Participated in a project of a website rebuilt.
Specified, made, wrote and deployed the template for the newsletters.

Worked on a merchandising case study for a French merchandising contest. The company won the Golden Price.

Managed a project of Vizzavi new website,
Studied and presented future potential MMS and I-Mode projects.
Specified the requirements for the deployement of the I-Mode portal.