Landry NTJONO

MONDIAL ASSISTANCE FRANCE

CONTRACT LOCATION : BAGNOLET (93)

April – May 2010 ( 2 months)

As part of the integration of Siebel Call Center 8.0 application support the CRM team by performing the following tasks:

- GUI Configuration
- Escript Developments
- Bug fixes
- Achievements Costing

SOCIETE GENERALE

CONTRACT LOCATION: Val-de-Fontenay (94)

Currently on a contract since November 2009

Under the COSMOS project based on the application Siebel Financial Services 8.0, develop and improve new offerings for customers in retail banking, through the following steps:

- Proposal of technical and functional solutions to the Business and Technical teams
- Maintenance evolutionary offers via eConfigurator Siebel and Siebel Order Management
- eScripts Developments and setting bids
- Writing technical specifications
- Achievements costing

TRANSPORT GEODIS

PLACE OF MISSION: PARIS (75)

June - July 2009

As part of the integration of Siebel Call Center 8.0 application support the CRM team by performing the following tasks:

- GUI Configuration
- Escript Developments
- Writing of technical specifications
- Achievements Costing

COMITE D’EXPANSION ECO. DE LA SARTHE (NANTES (44) - FRANCE)
CRM SIEBEL CONSULTANT

January 2009 - March 2009

As part of the integration of Siebel Sales 7.8 implementation, study and implement the migration of data from the Siebel 6.0:

- Audit data integration
- Recommendations to improve the extraction of data and their integration by EIM
- Computer mapping EIM (key + users EIM table columns)
- Conduct and implementation of data migration by EIM
- Team management


BEIJAFLORE (PARIS 16 - February 2009)
SIEBEL TRAINER

- Training 'Siebel Business Analysts V8' to a dozen participants with functional profiles


AXA INVESTMENT MANAGAMENT (July 2008 - December 2008)
SIEBEL CRM CONSULTANT

Within the BS & ITS team, improve the implementation CRM 'Customer View' by providing counseling, support and technical solutions for development and administration.

Counseling

- Recommendations on improvement of PIMS component for better synchronization with SSSE
- Recommendations on improving the stop / relaunch of the 'Customer View'

Corrective and evolutive maintenance of the application

- Taking into account the new requirements and writing technical specifications,
- Configuration GUI Developer escription,
- Develop relationship with Actuate,
- Data Integration EIM and PL / SQL,
- Extraction of data
- Writing user and developer manuals.

Administration of the application

- Administration of lists of values, views and responsibilities,
- Administration of servers and server components

Operation of the application & Support

- Management and troubleshooting of production.
- Support for European users (Spoken Language: English)

CREDIT AGRICOLE ASSET MANAGEMENT (October 2006 - June 2008)

Within DECIBEL Team, improve the CRM application by providing technical solutions development and administration

Corrective and evolutive maintenance of the application
- Taking into account the new requirements and writing technical specifications,
- Configuration GUI and escript Developments,
- Reports Development with Actuate,
- Data Integration with EIM, PL / SQL and Unix scripts,
- Extraction of data
- Development of workflows,
- Sync Outlook via PIMSYNC,
- Create email alerts,
- Writing user and developer manuals.

Administration of the application
- Administration of lists of values, views and responsibilities,
- Administration of workflows,
- Administration Server

CRM Application Operations
- Putting DECIBEL Application in production
- Troubleshooting Production Management
- User support (France and London)

Siebel Analytics
- Correction of deficiencies


OTIS (April to September 2006)
Performance audit and improvement of the GUI Management:

- Taking into account the new requirements and writing specifications,
- GUI Configuration,
- Workflows Design,
- Improved models proposals,
- Download of data from a Customer Base Siebel to another using PL / SQL and VB development,
- Developments in VBScript on Siebel 5.5 and in eScript on Siebel 7.5
- Writing Tests sheets
- Training and Support Users


FNAC (March 2006)
Individual mission support as part of starting the CRM Siebel eLoyalty 'Fidelité':

- Technical Support CRM: analysis, guidance and validation of documents of architecture and operating
- Monitoring and analysis of incidents during the production and deployment of the application in the FNAC stores,
- Establishment of monitoring systems in different spots and application components for the launch of a a third party maintenance.

UNION FINANCIERE DE FRANCE (November 2005 to February 2006)
Senior Consultant CRM

Definition and implementation of Siebel migration to a new trading portal

- Resumption of data to the Aleph portal :
queries and procedures design, sampling data, drafting of specifications,
- Resumption of Siebel attachments and attachment in Aleph Portal: VB Script development and implementation,
- Functional Tests on the Portal,
- Administration of the Siebel application interfaces for loading data from EIM AS / 400, update data in Siebel via SQL queries, the tasks of monitoring Siebel servers, user support.


PEUGEOT CARS FRANCE (2004 - 2 months)
CRM Consultant


Study selection and recommendations of CRM solutions, marketing and decision-making point of sale cars

- Functional Analysis:

o Preparation of specifications
o Analysis and expression of needs
o Drafting of specifications
o Impact assessment in relation to existing Information Systems

- Audit of Dealer Management Systems publishers :

o Interview and Analysis of the various modules of the editors:
- Features modules
- Study of interfaces
- Stability of the technical application
- Choice of Third Party Maintenance

o Analysis tools restitution and choice of architecture decisions.
- Business Objects
- Crystal report
- TRIO
- BRIO

o Analysis of CRM modules and Decisional
- Contact (ADP GSI)
- Navision (Microsoft Business Solutions)




AXA FRANCE INSURANCE (2003 - 2005 (14 months + 10 months))
Siebel Senior Consultant

Within the development team (10 to 20 people), participation in the progressive implementation of Siebel Service Centers and Expertise (SCE) and Sales Force Automation (SFA)

Evolutionary maintenance of the application:
- Correction of deficiencies,
- Support requests for changes from the business users on SFA site - Sepia 2 (users of mobile workstations) and SCE: escript developments, screens configuration and testing.

Administration of the SCE-SFA Application:
- Setting LOV, Business Services and Business Rules,
- Setting variables and messages used in developments escript.

Functional tests:
- Preparation of test scenarii,
- Tests of integration versions covering different areas: CTI, Business / Applications, Connections legacy, Mailing, IVR, ...).

Study on migration V7:
- Study the behavior of functions V6.0 in V7.0,
- Study of optimization of the script and V6 elimination of features not supported in V7,
- Developing a charge planning.
Design and testing of the implementation of Siebel version V7.7:
- Tests of ergonomics GUI,
- Study of new features V7.7,
- Optimization Scripts V6.0 to V7.7 migration.

Project Coordination Management Marketing Campaigns:
- Taking into account technical constraints (volume, application architecture) and functional (one-off and recurring campaigns)
- Development of an integration solution in the CSE - SFA: choice of a solution architecture and GUI scenario configuration,
- Develop the plan of action and implementation,
- Coordination meetings.

AUBAY (2002 - 5 months)
Business Intelligence Consultant

Setting up a reporting system of commercial activity:
- Collection and analysis of needs,
- Integration of Business Objects in the technical architecture of the software package ARP (management), implementation of the Web Intelligence Server
- Creation of universes and reports,
- Writing of technical documents.


SOCIETE GENERALE (2000 to 2002 - 14 months)
Junior Consultant

Participation on "Printing" site in the context of the implementation of the Siebel Customer Relationship Management for Retail Banking France

Participation in the choice of reporting tool:
- Features,
- Testing and validation capabilities and security of Actuate,
- Computer user and developer manuals.

Development and configuration in Siebel Call Center and Siebel Financial (6.0 & 6.2):
- Development in escript language of correspondence screens with Siebel Tools for e-Business and Private Client and Professional: integration of patterns of letters, recipients,
- Setting the Actuate Report Server with the .Cfg Siebel files for editing and generating reports.
- Functional Testing in ActiveX Client
- Setting up Actuate letters and reports with Siebel Tools.

Implementation of the server and Actuate Administrator Desktop Workbench:
- Design and development environment in Windows NT clients personalized mailings (80) and reports (20) concerning the business,
- Integration and testing executables in Unix environment and choice of printing (HTML, LRX, PDF)
- Administration and corrective maintenance,
- Supervision of a Development Engineer.