Laurent Chevallier

Position Summary:
• Manage the service activities, by leading the optimal use of company resources, in order to provide the highest level of service, maximize customer satisfaction and achieve financial objectives
• Deploy Continuous improvement strategy in worldwide service organization by using Lean management concepts and Six-Sigma methodologies to control service activities exponential growth, to ensure the highest customer satisfaction level and a worldwide processes harmonization
Major responsibilities:
• Establish service budgets and monitor financial performance, to ensure service revenue objectives are achieved within agreed budgets and with maximum cost effectiveness
• Manage the regular reporting of all customer information and associated services (Services KPI’s, field and processes reporting, technical problems, CAPA and parts), to ensure accurate updated customer maintenance information is available to all company parties
• Manage the optimal allocation of manpower and materials for the service and maintenance of company products, in order to set and provide the highest standards of service, maximize customer satisfaction and revenues
• Ensure service and admin personnel are hired, trained, developed and motivated to meet their current job responsibilities, their personal development needs and the company’s future growth plans by identifying HR requirements
• Cooperate with other departments (local sales, installation, order processing, centralized services, product support, Finance and accounting, …) and provide them the necessary support, to provide the best maintenance services and optimize customer relations
• Manage customer relations in all service and maintenance matters (service requests, contractual services, Service KPI’s, emergencies), to ensure customers can operate their equipment according to technical and safety guidelines
• Direct the analysis of customer data and the ordering of stock and spare parts, to ensure all materials are available for scheduled and emergency service and maintenance activities within the agreed budgets
• Develop and maintain a high degree of professional knowledge and safety consciousness among service personnel, according to US and company guidelines.

Position Summary:
• Schedule and coordinate company resources for the service and maintenance of company products
• Supervise, coordinate and review the activities of a small group of Field Engineers and sub contractors
• Perform emergency on site service interventions when required, to provide the highest level of customer satisfaction

Major responsibilities:
• Plan and coordinate the optimal allocation of manpower and materials for the service and maintenance of company products within the assigned area
• Provide technical assistance and support to Field Engineers
• Instruct customers in operation and maintenance, to ensure customers are self-sufficient in operating their equipment
• Coordinate with Sales and Installation Coordinator, to provide appropriate technical support during installation, in order to ensure a smooth hand-over to the Service organization after commissioning and customer acceptance
• Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers. Advise and assist customers in ordering spare parts or on service requests, to ensure customers can operate their equipment
• Collect data and assist with reporting of technical problems, actions taken and parts employed to correct these problems, to ensure updated customer maintenance information is available to Field Office Administrators for data processing
• Plan, in cooperation with management, training requirements for the Service personnel
• Maintain up-to-date technical documentation
• Perform emergency on site service and maintenance interventions when required

Position Summary:
• Service, test and maintain a wide range of highly sophisticated electronic equipment (linear accelerator) according to technical instructions and company guidelines to ensure that customers ‘equipment operate efficiently at all times.
• Perform emergency on site service interventions when required

• Plan and coordinate the optimal allocation of manpower and materials for the service and maintenance
• Implement reporting tools and MS access database to manage service activities
• Deployment of Non Destructive Tests sub-contracting campaigns