Laurent MELLAH

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VP Marketing, CEPHEUS Group, Service Management & Innovation

Lyon, France

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His background

  • Today
    2014
    2004

    Business Development Manager

    SAV NETWORK

    First after-sales service and industrial maintenance network, SAV NETWORK offers equipment manufacturers an all-around service all over Europe. SAV NETWORK is the right way to guarantee your customers smooth machines operation and maximum availability.

    Asking SAV NETWORK to handle your after-sales service in Europe shall bring you to a brand new customer relationship. Because each machine is used by the customers in many different ways, our Customer Support Program targets at securing and improving all performance, functionality and reliability of each machine sold in France accordingly.

    It includes a better proximity and an enhanced reactivity. And we will operate as you would do it yourselves.

    Experience gained around the world with major international manufacturers keeps us at the cutting edge of developing technologies. This allows us to react swiftly to changing customer needs with cost-effective solutions.
    Our recommendation will be the best service that best suits your particular requirement and as simply as possible, to provide an optimised technical after-sales service.

    This is the best and direct way to focus on your core business and to win many market shares.
  • DTA Affaires Européennes
    Commerce International
  • , Lyon

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His skills

  • Business development
  • Service clients
  • SAV
  • Réseaux sociaux professionnels
  • Marketing stratégique
  • International business development
  • Vente complexe
  • Field service
  • Consultant senior
  • Développement durable
  • Management
  • Économie numérique
  • Formation professionnelle
  • Franchiseurs
  • Service management
  • Stratégie d'entreprise
  • Cloud computing
  • Conseil
  • Externalisation
  • Réseaux sociaux
  • Relations humaines
  • Europe
  • Industrie
  • International

His languages

  • English
    ****Bilingual
  • German
    *Beginner***

    His hobbies

    Jazz Volley Ball Half Marathon Art Travelling Worldwide Networking

    His keywords

    InternationalMaintenanceIndustryInstallationAssemblyServiceAfter SalesFoodEnvironmentWastePackagingMedicalPharmaceuticalFranceEuropeRetrofitTechnical AssistanceCustomerRepairArtBusinessNetworkingEntrepreneur

    About him

    Technology Service Management Consultants

    SERV&SENS is a company specialised in Strategic Service Management. SERV&SENS assists large and medium size businesses to differentiate their service offerings and add more value for their customers through field services, support centres, professional services and sales organisations.

    SERV&SENS develops and tests innovative service management tools and methodologies in conjunction with a world-wide network of customers; assisting them to innovate and identify successful business strategies and best practices through facilitated experience sharing.

    SERV&SENS's approach is collaborative and driven by transfer of knowledge, methodologies and tools.

    More info at: http://www.savnetwork.com

    Since 2009, I am the president of the AFSM France (Association For Service Management), which is part of the CFSMI ( www.cfsmi.eu) and TSIA ( www.tsia.com).

    I am also keen on arts and I would like to promote some young artists such as: http://patrickchaumier.blog.fr

    Let's connect and start to share experience and contacts...

    His activity on Viadeo