Laurent MELLAH

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Laurent MELLAH

VP Marketing & Partenariats, CEPHEUS Group, Service Management & Innovation

Lyon, France

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His background

  • Today
    September 2011

    VP Marketing & Stratégie

    11-50 employees

    Technology Service Management Consultant

    Accompagnement des PME/PMI dans l’optimisation de leur SAV et de leur transition vers les Services et les Solutions (Audit, Accompagnement, Processus, Systèmes d’Information...), en France et dans le monde.
  • Today
    May 2011

    Business Development Manager


    First after-sales service and industrial maintenance network, SAV NETWORK offers equipment manufacturers an all-around service all over Europe. SAV NETWORK is the right way to guarantee your customers smooth machines operation and maximum availability.

    Asking SAV NETWORK to handle your after-sales service in Europe shall bring you to a brand new customer relationship. Because each machine is used by the customers in many different ways, our Customer Support Program targets at securing and improving all performance, functionality and reliability of each machine sold in France accordingly.

    It includes a better proximity and an enhanced reactivity. And we will operate as you would do it yourselves.

    Experience gained around the world with major international manufacturers keeps us at the cutting edge of developing technologies. This allows us to react swiftly to changing customer needs with cost-effective solutions.
    Our recommendation will be the best service that best suits your particular requirement and as simply as possible, to provide an optimised technical after-sales service.

    This is the best and direct way to focus on your core business and to win many market shares.
  • Today

    Directeur Commercial Export


    - Prestations de service en modélisation 3D et rétro-conception (reverse-engineering), capture 3D, reconstruction de surfaces.
    - Logiciel de modélisation 3D, intégration OEM.
  • Today

    Directeur France


    - Editeur de logiciels à base d'intelligence articificielle (réseaux de neurones, algorithmes génétiques, logique floue...)
    - Réalisation de progiciels à façon
    - Constructeur d'une solution de capture biométrique (veines de la main).
  • Today

    Directeur Général

    - Distribution/importation de solutions high-tech : vision industrielle, informatique embaquée, bus de terrain, logiciels d'intelligence artificielle, composants hyperfréquence et opto-électroniques...
    - Conseils en technologies électroniques et en éclairage pour la vision industrielle.
  • Today

    Directeur France


    Création de la succursale française d'un fabricant anglais de composants hyperfréquences (réception satellite).

    Développement d'un réseau de revendeurs et développement commercial pour atteindre 55% de parts de marché en France.
  • DTA Affaires Européennes
    Commerce International
  • , Lyon

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His skills

  • Business development
  • Service clients
  • SAV
  • Réseaux sociaux professionnels
  • Marketing stratégique
  • International business development
  • Vente complexe
  • Field service
  • Consultant senior
  • Formation professionnelle
  • Économie numérique
  • Développement durable
  • Management
  • Franchiseurs
  • Conseil
  • Cloud computing
  • Service management
  • Stratégie d'entreprise
  • Externalisation
  • Réseaux sociaux
  • Relations humaines
  • Création d'entreprise
  • International
  • Europe
  • Industrie

His languages

  • English
  • German

    His hobbies

    Jazz Volley Ball Half Marathon Art Travelling Worldwide Networking

    His keywords

    InternationalMaintenanceIndustryInstallationAssemblyServiceAfter SalesFoodEnvironmentWastePackagingMedicalPharmaceuticalFranceEuropeRetrofitTechnical AssistanceCustomerRepairArtBusinessNetworkingEntrepreneur

    About him

    Technology Service Management Consultants

    SERV&SENS is a company specialised in Strategic Service Management. SERV&SENS assists large and medium size businesses to differentiate their service offerings and add more value for their customers through field services, support centres, professional services and sales organisations.

    SERV&SENS develops and tests innovative service management tools and methodologies in conjunction with a world-wide network of customers; assisting them to innovate and identify successful business strategies and best practices through facilitated experience sharing.

    SERV&SENS's approach is collaborative and driven by transfer of knowledge, methodologies and tools.

    More info at:

    Since 2009, I am the president of the AFSM France (Association For Service Management), which is part of the CFSMI ( and TSIA (

    I am also keen on arts and I would like to promote some young artists such as:

    Let's connect and start to share experience and contacts...

    His activity on Viadeo