Laurent Vittally

• Ensure the sales and technical follow-up of our international representatives (area sales managers & distributors).
• Develop the portfolio of clients from incoming contacts and prospecting new business sectors.

• Manage 6 people (maintenance technicians, after sales technicians & assistant).
• Develop revenues to make the Customer Service profitable.
• Develop and follow performance indicators showing the service given to customers.
• Interface between the customers and the company for all operations linked to support and services, follow technical problems encountered by customers.
• Develop the services offer (trainings, maintenance contracts, etc).

• Manage a test team (embedded softwares for digital TV receivers), train and support a team in India.
• Provide a technical support to TV operators, major accounts and distribution networks.
• Define product test strategy and set up test procedures and reports.
• Improve test coverage and test automation during all stages of development in order to reduce time-to-market.
• Test and validate software layers and their integration.
• Bug tracking
• Broad knowledge of digital television industry with commercial and marketing capabilities.
• Multicultural environnement (customers, partners and collaborators worldwide).

• Test and validate embedded softwares for digital set-top boxes before large-batch production.
• Software improvement by defining test procedures and managing bug tracking.
• Report on competitors equipment and contribute to the user interface specification on new products.
• Support sales team and demonstrate new products to TV operators, major accounts and TV show.
• Ensure technical and sales support during international exhibitions.

• Provide a permanent support to TV operators and distribution networks.
• Train and support our customers technical teams for repair.
• Manage equipment installation and provide technical support during international exhibitions.
• Administration of after-sales service, definition of service manuals, repair of digital satellite receivers.

• Supervise set-top box production lines.
• Manage teams during small-batch productions.
• Produce, test and repair digital satellite receivers for TV operators.

Design of test tools and test softwares with National Instruments LabVIEW.

Wireless alarm system testing and repair.