Martina Maculova

Localization Producer Assistant duties:
- Driving two localization projects (Mafia II and Borderlands) from English to Japanese
- Co-managing localization teams
- Providing support and assets through direct contact with different dev teams
- Close cooperation with Quality-Assurance dpt. (Linguistic/Functional/Compliance testing and Bug reports)
- Collaboration with outsourced translation and QA testing agencies
- Making sure the game content comply with the technical and censorship requirements

- Responsible for all reception desk duties
- Providing CRM and ensuring that guests are treated with a high standard of service
- Dealing with advance reservations, taking bookings and special requirements
- Providing general administrative and clerical support
- Scheduling tasks and activities of six-member team

- Providing the user support and customer service within the actual online banking system
- Responding to requests for technical assistance, providing information and consultation via telephone and electronically
- Examination of case problems and resolving issues
- Identification and escalation of situations requiring urgent attention
- CitiDirect accounts management and maintenance

- Providing satisfaction surveys and market studies
- Market research foresight

- Responsible for providing contracted services for the customers of AXA Assistance, specializing in emergency medical assistance and concierge services
- Providing travel assistance (repatriation, medical costs, etc.) to international customers and communication with providers
- Managing cases in a professional and timely manner according to company quality standards