Magalie Léger

Chargée de clientèle, Hertz

France

Career Objective :
To apply my extensive experience in travel consulting, web community management, marketing management and webmastering to improve the efficiency and the effectiveness of the company’s productivity and services, to increase the recognition and the visibility of the company and to bring new customers.

Profile :
I have experience in web managing and marketing medium to large scale operations and running strategic projects. Experienced in working within a team (people of different national and cultural backgrounds) – based business involved planning, organisation, co-ordination and commitment, my work experience taught me to find solutions to various problems in a calm and efficient manner and to develop strong analytic and diagnostic skills. I am an accomplished professional who values honesty, integrity and transparency. I am also an enthusiastic person with strong organizational and interpersonal skills and an efficient problem solver and team player.

Languages
• Excellent knowledge of French language : mother tongue.
• Fluent in English
• Knowledge of Spanish
• Russian and greek learner

Computer skills :
high level of expertise : MS Office, Internet, Web 2.0, Photoshop, Gimp, Dreamweaver, CMS, HTML, CSS, Groupmail 5 (database).
Ability to create and send adverts, flyers and newsletters, to create, update and manage a website, to manage a customers database and to develop and manage web communities.


General
• Willingness to study and grow professionally and personally

Social skills and Competences
• Exceptional listener and communicator who effectively conveys information verbally and in writing
• Responsibility, Self-respect and self-reliance
• Strong referential values of fairness, equity and dignity
• Ability to establish and maintain good working relations with people of different national and cultural backgrounds

Organisational skills and competences
• Extremely detail oriented and organized person
• Ability to multi-task and continually prioritize tasks
• Experienced in providing administrative support to my colleagues

Problem Solving
• Development of strong analytic and diagnostic skills as part of my job
• My work experience taught me to find solutions to various problems in a calm and efficient manner

Team Work
• Experienced in working within a team – based business involved planning, organisation, co-ordination and commitment.

Magalie Léger
199 contacts
Professional experience
2011 - 2011

Key Responsabilities :
• Created and updated travel bookings
• Built sales and upsold additional products
• Effectively handle each customers requests

Key Achievements :
• Met and exceeded expected customer service levels

Travel Agency
2009 - 2010

Key Responsabilities :
· Created, updated and managed the company’s website : www.frenchdepotshop.com.cy
· Developed and managed the customers database to create a customer focused service
· Created and daily updated of Facebook and Twitter fan & profil pages

Wines - Spirits
2008 - 2010

Key Responsabilities :
· Created and managed the French FIT website
· Reservations managing from the French FIT website : quotations, bookings, proformas, invoices, payments
· Managed the customers database
· Actively promoted the company to clients
· Created flyers, adverts and newsletters in 6 different languages to promote the company to many markets
· Managed the recruitment process of new employees in line with the company’s growth plan

Travel Agency
2008 - 2008

• Creating, maintaining and updating online softwares presentations

e-commerce and distance selling
2007 - 2007

in charge of selling books and informing clients during the festival

Press and editorial
2006 - 2006

In charge of the digitization, inventory and back up copy in the database of the Middle East Collection

Art and Culture
Since 2004
2002 - 2005

• Trip planning in both English and French languages
• Advertising and communication

Sport - Leisure - Tourism

archaeological mission

Cultural Affairs
2001 - 2001

archaeological mission

Cultural Affairs
Education
Hobbies
Reading books and newspapers Listening music and watching films Visiting museums , art galleries , ancient monuments , memorials Travelling Sports : golf , tennis , basket ball , volley ball

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