Magalie Léger
Chargée de clientèle, Hertz
Career Objective :
To apply my extensive experience in travel consulting, web community management, marketing management and webmastering to improve the efficiency and the effectiveness of the company’s productivity and services, to increase the recognition and the visibility of the company and to bring new customers.
Profile :
I have experience in web managing and marketing medium to large scale operations and running strategic projects. Experienced in working within a team (people of different national and cultural backgrounds) – based business involved planning, organisation, co-ordination and commitment, my work experience taught me to find solutions to various problems in a calm and efficient manner and to develop strong analytic and diagnostic skills. I am an accomplished professional who values honesty, integrity and transparency. I am also an enthusiastic person with strong organizational and interpersonal skills and an efficient problem solver and team player.
Languages
• Excellent knowledge of French language : mother tongue.
• Fluent in English
• Knowledge of Spanish
• Russian and greek learner
Computer skills :
high level of expertise : MS Office, Internet, Web 2.0, Photoshop, Gimp, Dreamweaver, CMS, HTML, CSS, Groupmail 5 (database).
Ability to create and send adverts, flyers and newsletters, to create, update and manage a website, to manage a customers database and to develop and manage web communities.
General
• Willingness to study and grow professionally and personally
Social skills and Competences
• Exceptional listener and communicator who effectively conveys information verbally and in writing
• Responsibility, Self-respect and self-reliance
• Strong referential values of fairness, equity and dignity
• Ability to establish and maintain good working relations with people of different national and cultural backgrounds
Organisational skills and competences
• Extremely detail oriented and organized person
• Ability to multi-task and continually prioritize tasks
• Experienced in providing administrative support to my colleagues
Problem Solving
• Development of strong analytic and diagnostic skills as part of my job
• My work experience taught me to find solutions to various problems in a calm and efficient manner
Team Work
• Experienced in working within a team – based business involved planning, organisation, co-ordination and commitment.
2011 - 2011Key Responsabilities :
• Created and updated travel bookings
• Built sales and upsold additional products
• Effectively handle each customers requests
Key Achievements :
• Met and exceeded expected customer service levels
2009 - 2010Key Responsabilities :
· Created, updated and managed the company’s website : www.frenchdepotshop.com.cy
· Developed and managed the customers database to create a customer focused service
· Created and daily updated of Facebook and Twitter fan & profil pages
2008 - 2010Key Responsabilities :
· Created and managed the French FIT website
· Reservations managing from the French FIT website : quotations, bookings, proformas, invoices, payments
· Managed the customers database
· Actively promoted the company to clients
· Created flyers, adverts and newsletters in 6 different languages to promote the company to many markets
· Managed the recruitment process of new employees in line with the company’s growth plan
2008 - 2008• Creating, maintaining and updating online softwares presentations
2007 - 2007in charge of selling books and informing clients during the festival
2006 - 2006In charge of the digitization, inventory and back up copy in the database of the Middle East Collection
2002 - 2005• Trip planning in both English and French languages
• Advertising and communication
2001 - 2001archaeological mission