Mickael Hiver
Head of Business Line Embedded Systems, PENTALOG
Project Director and Key Account Manager:
Client Relationship Management via steering committees, roadmaps and proposals of solutions (technical and management); Contract management
during the presales phase and then during the project. Setting-up reporting procedures for continuous quality improvement. Team coaching.
162 contacts- Embedded Systems - Development of management tools, monitoring and reporting of low power wireless equipment to the leaders in this sector (12 people)
- IT systems and softwares - Development of front and back office for a company activ in E-Commerce Sales of tires (2 persons)
- BPO - Customer Service (inbound calls and emails) of a company of E-Commerce Sales of tires (3 persons)
- BPO - Platform for outgoing calls developed for a Press Relation company (12 people)
- IT systems and softwares - Development of an interface to customize the product for leading self-service business professionals (4 people)
1997 - 2006- Responsible for the Business Intelligence Service in Lyon; global expert in management of contact centers in France (1 year)
- Consultant for the Business Intelligence Service at Vitalicom (currently Acticall) (2 years)
- Responsible for the implementation of the new ERP system for AAF (1 year)
- Consultant and Head of the Business Intelligence team of the Kenyan mobile operator Kencell (now Celtel) (1 year)
- Responsible for implementation and monitoring of IGS in Pentalog (0.5 years)
- IT Manager of the production site Valeo Transmissions - Friction Materials (2 years).
- Director of telecom network at the R&D center of VALEO Interior Controls (1 year)