Nadine Grange

Program management for improving the quality of the Darty Box services, design and implementation of processes for the technical support to the end users and the beta-test of the new services.

- Program management for the migration of the AOL members to Neuf Cegetel network infrastructure and IT systems;

- Technical contribution to RFPs, support to the business account manager, project management for the implementation of the customized services, operational management.

- Management of the technical support teams (20 engineers);
- Responsibility of the network capacity planning, managing the growth by a factor 500 of the users base over a period of 10 years, while constantly maintaining the best user satisfaction ratings in comparison to French ISPs;
- Management and resolution of network emergencies with outsourcing suppliers and regular reporting to the Executive Committee;
- Definition of indicators and implementation of reports targeted for management on the usage, performance, and quality of service, and budgetary follow-up;
- Design and execution of a plan to improve the quality of service (top priority for the Company) resulting in AOL being amongst the top 3 ISPs in independent performance benchmarks, coordination of the technical contributions from all the directions and reporting to the Executive Committee.

- Definition of the security principles for the international network infrastructure;
- Implementation of the standards of quality for processes (ISO 9001) within the second level support team.

- Administration of Unix servers and Internet services;
- Organization of training workshops for network administrators;
- Co-author of a user's guide on the Internet resource tools: Guide to Network Resource Tools (GNRT), RFC1580;
- Program and Organization Committees for the 3 Network Services Conferences (Pisa in 1992, Warsaw in 1993 and London in 1994).