Nicolas Gorchon
Business Development Manager, DELL SA
Aprés quelques expériences commerciales Terrain j'ai rejoint Dell en 2000.
J'y ai occupé différents postes de commercial sédentaire dans le call Center de Montpellier, puis celui d'Amsterdam ou j'ai notamment perfectionné mon Anglais mais aussi mon aptitude à travailler en environnement multi-culturel.
De retour en France, j'ai été Manager d'une équipe commerciale en charge des Etablissements Publics , que j'ai doublé en 2 ans (CA, Marge,effectifs)tout en améliorant la qualité (réponses aux consultations, Online...).
J'ai ensuite relevé de nouveaux Challenges en Opérations avec l'amélioration de process EMEA.On m'a alors confié la Direction pendant 9 mois des equipes d'Order Management à Casablanca (200 personnes chargées de la saisie des commandes online en offline en EMEA).
Aprés un perfectionnement Marketing et Business Intelligence, je suis de retour sur le Secteur Public ou je supporte le business indirect dans les Metiers PUB: la Santé (Pacs, Cloud..), Educ (classes mobiles...),Defense, High Ed & Recherche (HPC ...), local etc...Depuis 2010, PUB France affiche les meilleurs résultats collaboratifs (indirects) en EMEA.
143 contactsBDM: support and transform Dell collaborative business through integrators, added value resellers...Implementation of verticalized partner network (Connected classrooms for education, PACS for Healthcare...)and tecnical partners in datacenter,virtualization,cloud computing.
Operations management for Europe, Middle East & Africa (20 countries)
Drive teams (headcount :240 ) to deliver against pre-determined metrics that measure team and business performance (velocity, quality, productivity, cost per order)
; Management of Senior Team Leaders , Quality Coaches , T&D , Program Managers
; Weekly business progress calls / reporting to EMEA management /part of senior Management Team/HR actions
; Drive business transitions , implement new standardized processes, drive standardizations
; Drive programs with On Line and Programs team to increase E-Pen rate
Sales Manager (Public sector) September 2004 – November 2006
; Management of 10 Internal Account Managers, Technical Sales Representative
; Business targets: Revenue , margin, acquisition, e-penetration…
; Implementation of new processes, creation of a cross functional Team for Public Tenders
; Hiring and recruitment, People Development
Public Account Manager (France) September 2003 – September 2004
Acquire & develop French Public accounts (Public Tenders, Partnerships…)
Account Manager(Benelux Customers) Dell Amsterdam August 2002– August 2003
Acquisition and development of French & English spoken Customers (Belgium & Luxembourg)
High Value Partners Sales Rep. : Dell Montpellier August 2000– July 2002
Build and develop Sales relationships with value added resellers
Support and develop collaborative business with vertical partners:
Education: Mobile classrooms, connected classrooms
Healthcare : Pacs (Picture Archiving), MCC (mobile clinical)
HI-ED: Cluster and HPCC partners
1996 - 1999Prospection, management and animation of a network of 30 concessions motor bike & scooter
1994 - 1996 Agent technico-commercial ASC AMBASSADE (Manufacturer of Professional material of cooking)
Prospection and animation of a network of wholesalers and retailers for R.H.F and Grande Cuisine