Nicolas NADIN
Business Manager, ODESIA Europe, Paris - Filiale d'ODESIA Solution, Montréal
Graduated from the ICD - International Business School, IGS Group, Paris - my training course allowed me to develop my management techniques, my commercial and marketing capabilities, as well as a solid international experience and beyond, with an emphasis on values such as ethics, empathy and humanism.
During my training course, I developed two specializations, which are the International Business Development and the Customer Relationship Management.
I’m particularly interested in working in an international environment, as I have a pre-professional experience in the United States and in Asia (China, Hong Kong and Vietnam), during which I carried out a research thesis with a prospective view for Orange Business Services applied to the Chinese market. This one was carried out during an Intercultural Management Semester of 6 months where the main topics were:
- Vision of the economy and the business world in the USA through seminars animated by local professors from San Diego State University and professionals,
- Immersion in the Chinese business world through seminars held by professors from Fudan University,
- Meetings of professionals established in continental China and in Hong-Kong, a leading city for the entry in China,
- Learning of the practical aspects of world finance in Hong-Kong and airport logistics,
- Cycle of seminars at the Diplomatic Academy of Vietnam focused on the economical and financial institutions of this emerging nation of South East Asia.
In addition, my specialization in Customer Relationship Management enables me to put the customers’ satisfaction at the top of my priorities, along with a constant adaptation of the marketing strategies.
I am currently working as a Business Manager at ODESIA Europe, (subsidiary of ODESIA Solution - Montreal), which is a company specialized in data-processing engineering, and dedicated to Business Intelligence.
I am responsible of my Business Unit, in charge of the creation and development of a key accounts’ customers’ portfolio in different sectors, such as Banking, Insurance, Telecommunication, Industry, Transport, Services...
I also take part to the company’s management, operational marketing and business strategy.
177 contacts− Development of a key account customer’s portfolio in any sectors (Banking, Insurance, Telecom, Industry, Railways, Distribution, ...) :
o Canvassing, detection of needs and projects for top level contacts (Department managers such as data processing, finance, information systems, studies & research, purchasing…),
o New collaborators recruitment,
o Drafting of commercial proposals, negotiation,
o Administrative follow-up, financial and contract management,
− Managing, coaching and following-up French and Canadian consultants,
− Drafting of referencing files,
− Development and follow-up of a business partners portfolio,
− Operational marketing and organisational management,
− Company’s strategy (business plan, budget,…).
Junior Operational Marketing Manager for Customer Relationship Management (CRM), Orange Business Services, Groupe France Telecom
2006 - 2008− Development of direct marketing actions and sales promotion of Customer Relationship Management Solutions for professional customers and Orange sales teams.
− Set-up and implementation of sales assistance tools (tariffs booklets, brochures, ...)
− Market study about French local administrations and presentation for the CRM managers.
Writing of two research thesis about Orange Business Services case:
− The first one during my fourth year of study: “Customer Relationship Management applied to the tourism sector”.
− The second one in my fifth year of study: Customer Relationship Management focused on the Chinese market, with a prospective view.
2005 - 2005− Production and implementation of a customer’s satisfaction study
− Analysis and presentation of the results.
2004 - 2004− Public relations events and creation of a press book,
− Contribution to the daily logistics at the Marseille’s competition venue,
− Stock management, inventory control of team’s uniforms and for the merchandising shop.
2004 - 2004− Creation of a customer’s business prospection method, twinned with a real estate market study, applied to a targeted market area.
− Results’ analysis and presentation.
− Pricing of real estate goods. Customers’ appointments follow-up for acquisitions and sales