Philippe Rousseau
Experienced Senior Hospitality Manager looking for a new challenge
A qualified manager with well developed organisational, communication and leadership skills. An ability to quickly analyse, with excellent inter-personal and communications skills gained through years of successfully working in often high-pressure environments.
A skilled Manager, trainer and coach thriving in achieving excellence in both customer and staff satisfaction.
I am enthusiastic, highly motivated, flexible and dedicated to providing results.
I aim to help organizations to provide the most effective environment to support employees, improving productivity by developing and retaining the workforce and maximising its talent and potential.
Specialties- Revenue management expertise
- Senior management experience
- Innovative, financially astute
- Dedicated industry professional
- Passionate about service
- Strategic Planning, Hotel Finance and Project Management
- Proven Leadership Skills
- Track record of achieving profitability and growth in competitive markets
- Labour relations
737 contacts2009 - 2011- Turned the hotel from 3 star to 4 star Atout FRANCE standard officially in july 2010.
- Implemented an Hotel Revenue Manager position.
- Regained market share with the hotel now achieving an 115 market penetration index versus 84 when I took over.
- Increased turnvover in excess of 2M € in 1 Year
- Improved quality standards with the hotel being the First Mercure Parisian Hotel on Trip Advisor ratings and the 6th Accor multi brands Hotel among th top 5 being Sofitels and Pullmans
- Re-Implemented health and safety standards from risk assesments reviews to Health and Safety comitees agendas
- Implemented job descriptions and departmental procedures
- Setting of HR standards ensuring internal and external trainings were properly formalised and followed up to ensure return on investment.
- Staff development program ensuring annual appraisals are carried out and individual potential identified.
2003 - 2009in charge of 3 Ibis hotels in Dublin, Cork, Galway. Responsible for the implementions and follow up of all company's policies in Ireland
-financial procedures and results,
-HR policy, trainings policy, compliance with Irish laws & JLC, employee handbooks, main terms of employment, job descriptions, job profiles, country salary grid, disciplany and grievances procedures ,
-Quality and customer satisfaction program
-Marketing & country media plan,
-Sales, local contracting from corporates, FIT and leisure groups
-Pricing & Distribution and internet strategies
-ISO standards
-Purchasing including contracting nominated suppliers
-Health & Safety, HACCP policies and standards
-investement and product renovation programs, including project management
2000 - 2003in charge of the revenue management strategy and roll out over 39 Accor Parisian multi brand properties (Novotel, Mercure, Libertel, Ibis) totalizing in excess of 5000 bedrooms