Pierre-Yves Bardy

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Technicien Support, Labsoft

Toulouse, France

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His background

  • Today
    2014
    2011

    Level 3 support and administration for Airbus portals

    51-100 employees

    Oracle Web Center Interaction support and administration:
    • Managing incidents.
    • Studying and implementing customization in requests.
    • Interchange with Oracle: rising bug issues / optimization research.
    Interwoven Teamsite Support and administration:
    • Studying and implementing customization in requests.
    • Managing incidents.
    Microsoft Sharepoint 2007 / 2010 Support and administration:
    • Managing incidents.
    • Studying and implementing customization in requests.
    • Interchange with Microsoft: rising bug issues / optimization research.
    Server Migration development in a framework of its obsolescence
    (IIS / SQL server configuration, architecture taken in account).
    Updating Knowledge base with various problems encountered (WIKI Confluence)
  • Today
    July 2011
    October 2008

    Support Agent for Service Desk at Airbus

    +10,000 employees



    Level 1 support for SAP, IBM and other business applications.
    Expert Support for the MS Office: 2000 / 2003 / 2007 / 2010
    Help with functional use of various packs.
    Exploration, correction or reporting on bugs after master’s migration to Win XP/Office 2007 (from Win 2K/ Office 2000).
    Modification / correction of VBA Macros.
    Developing VB.net internal application:
    • Application to follow up incidents (with a use of Office Interop : Outlook / Excel)
    • Application to correct recurring remote Office bugs (modification of remote registry, recreation of files)
    New employees training
    Preparing training plan and providing training on various Airbus processes
  • Today
    July 2007
    October 2006

    Agent Support level 2 at AT Club Internet


    Providing Support for various type of failure.
    • Connection failure: diagnosing noise problems and installing equipment at users’ homes.
    • Navigation failure: problems on a client site and / or Client-Modem : detecting blocked ports, setting up MTU for unstable connections.

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His skills

  • Windows xp
  • Windows seven
  • Microsoft office 2010/2007/2003/2000
  • Microsoft SQL Server
  • VBA
  • Oracle Web Center Interaction ( WCI )
  • Interwoven Teamsite
  • Ethernet TCP/IP
  • Windows serveur 2003
  • PHP
  • Visual basic
  • MySQL
  • Microsoft Office SharePoint 2007
  • Language C#
  • Microsoft Office SharePoint 2010
  • Linux
  • VPN IPSEC
  • VPN SSL
  • Language C
  • Android Google

His languages

  • English
    **Intermediate**

    His hobbies

    Table TennisCinemaTV SeriesDevelopment

    His activity on Viadeo

    Recent contacts
    Catherine OLEJNIK
    Raphael Isla
    Milagros LADEVEZE HUAPAYA
    Julien Kot

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