Pierre LE GAL
AM & Head of PS Syntesys Swift, SUNGARD
Account Management for French client base .
Head of Professional Services & Support Team.
Key Responsibilities: Member of Management Committee. Management of technical consultants, managing ‘Professional Services’ for the French speaking client base. Responsible for Sales and Marketing of Professional Services and solutions, Service Bureau and interbank communication and secure payment solutions. Sourcing new clients and upkeep and renewal of client service contracts. Liaison and project management with working partners (SWIFT, BNP Paribas, Orange Business Services, Deutsche Bank). Analyzing client satisfaction and new client needs.
1042 contacts2009 - 2009- Business Management: Accounts portfolio (La Banque Postale, ING, DEXIA, GE Money Bank, GL Trade) :
• Establishing personal contact with customers at Project Sponsor/Executive levels as well as other related decision-makers and influencers
• Establishing processes and relationship activities to ensure IT solutions and technical solutions are to be successful and in line with the clients requirements
• Assess and measure client satisfaction on products, implementations and Service
• Identifying customer’s needs and additional business opportunities
- People Management and Staffing: Accountable for a team of 85+ IT staff, Lead and develop teams with the ability to define and select appropriate staff and tools in order to strive for continuous improvement
2006 - 2009Operating across five continents, with 28 offices in 15 countries, Robert Walters plc is one of the worlds leading global specialist recruitment and recruitment outsourcing businesses. The Robert Walters brand stands for innovation, vision and leadership in the global recruitment market.
Portfolio (Management consulting firms, IT Departments within front and middle office organizations, asset managers, Brokers, Hedge Funds
- Recruitment: Headhunting, provision of general career advice and guidance for candidates, managing the logistics of the recruitment process, filling in candidate database and marketing roles/services to both new and existing candidates.
- Business Development: Call Phoning, Liaising with existing clients, account management : Development of long term and trusted relationships with clients through the attainment of a comprehensive and in-depth knowledge of the organisation, its culture and requirements. Management of the whole recruitment process with the HR and Hiring managers
2004 - 2005- Organize and run the Telecom business: Define and implement technical process and business management strategies. Sales & relationship management.
- Handle the projects right through from the relationship building with clients to recruiting and manage a team of consultants.
- Ensuring quality and growth of the business unit.