Ranjith Kumar AMBUROSE
WORKFORCE ANALYST , Aditya Birla Minacs Worldwide Limited
SKILLS:
• Responsible for monitoring all relevant queues and contacting Operations with recommendations & updating Operations with Service Level’s and reports time to time.
• Work pro-actively with local management to make real time decisions in support of KPI's
• Monitoring Real Time Adherence in IEX and maintaining the Service Level's
• Knowledge of Operational Planning Tools such as Total View, Avaya, Cisco, etc…
• Knowledge of ACD administration and telephony routing management,
understanding of WFM (IEX)
• Responsible for managing a staffing plan to ensure the call center is appropriately staffed.
• Developing employee schedules for shifts and rotations.
• Reporting staffing needs and performance.
• Monitoring intra-day work volume (calls and work time).
• Ensures client/customer goals are met by analyzing work volume variances to forecast and re-forecasting as necessary to adjust the staffing levels.
• Allocates new staffing requirements to the business units and monitors continuously to ensure that goals are being met.
• Will provide direction on staffing adjustments and will also interface with Team Leaders, and Operations Managers, as appropriate.
http://minacs.adityabirla.com/home.aspx
3 contacts2005 - 2006Worked under guidelines of Front Office Manager.
Handling shift, Supervise all operations of Front Office, Cashiering,
Telephones and Reservations.
Ensuring adherence to Company standards, Policies and Procedure and Audit requirements.
Sending guest amenities requests on the arrivals.
Work in close coordination with duty manager and assist him in providing information and help in
decision-making.
Responsible for communicating and maintaining good relations with the guest.
Handling Reservations & Responsible for V.I.P arrivals.
Checking daily arrivals and late departures.
Handling the Guest queries / Complaints.
Handling the Cash / Payments.
Exchange of Foreign Currency.
Maintaining the Records / Details.
Over all to take care of all the activities in Front Office.
http://www.sarovarhotels.com/pondicherry-the-pr...
2004 - 2005Worked under guidelines of Front Office Manager.
Handling shift, Supervise all operations of Front Office, Cashiering,
Telephones and Reservations.
Ensuring adherence to Company standards, Policies and Procedure and Audit requirements.
Sending guest amenities requests on the arrivals.
Work in close coordination with duty manager and assist him in providing information and help in
decision-making.
Responsible for communicating and maintaining good relations with the guest.
Handling Reservations & Responsible for V.I.P arrivals.
Checking daily arrivals and late departures.
Handling the Guest queries / Complaints.
Handling the Cash / Payments.
Exchange of Foreign Currency.
Maintaining the Records / Details.
Over all to take care of all the activities in Front Office.
http://www.sarovarhotels.com/pondicherry-le-dup...