Roberto Gruppo
Migration Manager, Comverse
Senior Information Technology consultant with 7 years experience as contractor and 10 years experience as Accenture employee (France and Italy) developed with Telecom, Financial and Retail organizations. Arbor/BP end to end implementation expert with extensive experience covering Business Analysis, Cost Analysis, IT architecture definition and implementation and large project management experience. Functional areas of expertise include Order Management, Customer Care, Billing and Finance. Extensive experience in Architecture and System Integration design under Unix, NT, Sybase and Oracle. Extensive database design and query skills, expert in business and technical performance optimization.
30 contacts2009 - 2010For Comverse (UK)
Migration Manager on Kenan FX and Converse One
2003 - 2004MBA : Integrated Operations, IT and Business Collaboration as non registered student.
2003 - 2003Noos the first French Cable operator providing TV and Internet services to around 1 million customers.
• Arbor BP Business Analyst in charge of the test of the new patch/upgrade 9.1.11.
• In charge of evaluate a new biller system (Highdeal) for NOOS
• Production support for Billing, Provisioning, Collection, Account Receivable, Payment and Reversal process.
• Working to clean-up customers/contracts and services between Arbor and Vantive.
• Production performance optimization to be able to reduce the time to market of new products and to invoice customers 5 days early. This vas the major impact on human and business process.
• Analysis and design of new collection and payment cycle to reduce the time to collect founds and to clarify and use the effective reasons that push customer into collection, design changes to the invoice to clearly explain why the customer enter the collection and how to escape. Migrate all customers in a death collection path to the new business collection process. (mainly the idea was to use all information from Arbor and Peoplesoft Vantive systems to make the collection process work properly). The entire process was speed up from 4 days to 1,5 day.