Rémi Bavu

Implement a detailed service strategy plan in order to perform the best Customer satisfaction with the best Income possible
Allow good communication between the different part of the function in the company and at the customer site (such as Site Planner, Installation Manager, Science Group, Manufacturing ,Applications Training personnel, Physicists, biomedical engineer, ..)
Implement field service strategy, plan future staffing requirements and recruit qualified personnel
Manage the region's budget.
Promote customer satisfaction
Set and manage the performances goals of the EMEA south west region

France (20 workers)

Creation of the after sales service by merging of the after sales of 2 differents firms : analyse and setting up of global working methods

Inforcement of the technical team, hiring of new techniciens (double the team in 2 years)
Creation of a technical call center

Stock management relocation

Creation of a new servicing contracts policy

Technical Support for sales team

Ensure the link with international teams

Direction comitee member

Manage and developpe the after sales budget notably in finding new revenues (increase of more than 30% between 2008 and 2009)

2004- 2005
Managing the team of specialist for LIS
Developp the sales of our system by motivating sales force
Follow up of the budget

Technical and application engineers team management
Hiring, forming, animating and motivating the team
Maintaining an operational and efficient team (training updated, material...)
Favoring the team adhesion to internal process respect
Anticipating and defining human ressources needs
technical servicing contracts policy development
Annual regional functionning budget management
Determining, following and control the budget
Determining and following the spare parts stock for fse cars
Controling spare parts consuming
Promoting the technical assistance service to customers
Providing a technical support to sales teams
Participating to develop the competitiveness of Dade Behring After Sales
Setting up the technical watch to ensure the Dade Behring solutions efficiency
Setting up corrective solutions satisfying customers needs

Assistant of the internationnal service manager (35 workers), January 2001- July 2002
Leading the service, defining the axes of development, checking the progress and the results,
Coordinating the AFTER-SALES SERVICE of subsidiaries: follow-up the reporting, the technical problems, interfaces between the parent company and the subsidiaries (6 all in all) for the Technical support, set up tools and help(assistant) for their follow-up
Rationalizing the work of maintenance and harmonizing on the international stage ( more effective global service)
Defining the technical evolutions on machines (mechanical, hydraulic, electric, automatism)
Installing an ERP ( new management system) at the level of the aftersales module
Developping the web site forthe customer service.

REP Deutschland (Wald-Michelbach, Allemagne), January 1998 - April 1999
Rationalization of the work 's methods:
1. Rationalization of the technical files, the establishment of a procedure for the constitution of files (conception, European certification, follow-up),
2. Improvement of the methods and the communications with the parent company ( bilingual form),
3. Reorganization of the store, worked out of the management forthe stock (decrease of 100.000 DM of overstock (for a global stock of 300.000 DM), and of 25.000DM of depreciation)
4. Implementation of a database customers / interventions allowing an immediate consultation of the whole informations Conception and realization of programs intended to improve the flows of information as well as the filing.