Samira Hassane diallo
IT Consultant, Capgemini Canada
Looking for an job opportunity in IT (project management, consulting) in Toronto starting in October 2010
I am graduating in summer 2010, Master degree in Management and Information Systems in France
146 contacts2008 - 2008• Assist the setting up of the new Information System in the Prime Minister Office (for 200 persons)
• Conducted an audit of the situation by administrating surveys and collecting documents
• Defined software, hardware and network requirements in a document and a presentation
• Developed agreed solutions and implementing the new specifications
• Helped users with change-management activities and organized training
2007 - 2007• Provided computer help desk support via telephone, e-mail and in person for students and employees working in a fast-paste environment
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions with a Wiki, followed-up the claims
• Kept daily records of visitors in a Spreadsheet
2007 - 2007• Developed decision making and initiative skills by conducted an Audit of the company and line of business
• Designed, published and promoted the website ( http://www.europ-elec.fr )
• Involved with Search engine optimization and mailing operations
• Developed the ability of working independently
2005 - 2006• Realized the Functional analysis and created reports
• Developed French and English websites while demonstrating enthusiasm and team spirit