Samuel Leclerc
Directeur des Systèmes d'Information, AntemetA
After 10 years in the IT domain in France, I am looking for new opportunities in Canada (Permanent VISA approved - moving scheduled in June 2012) as a CTO, or a Pre-Sales/Post-Sales Manager or a Project Director.
Having an IT Engineer's diploma (Business Engineer option) and after having worked many years within companies at different positions, I'm looking for a company with international connections.
My ambition is to evolve in a dynamic field, to confront my professional experiences within an international context, to use my dynamism and my taste of teamwork on tasks with responsibilities.
I have acquired many competencies during my past and current experiences within various companies.
Currently, I am working as a CTO for AntemetA.
Previously, I was working as a Customer Support Manager for SumTotal Systems. My responsabilities were Pre-Sales, Consulting and Support for French customers.
Before I worked at Dassault Systemes within the subsidiary company service EMEA on numerous projects which required mobility around Europe and contacts with different nationalities.
207 contacts1 - IT Team Management
- Administrative Management and Technical Management of 3 apprentices
2 - ERP Migration
- budget: 100000€
3 - Moving the company to a new site
- Network
- Telephony
- Server Rooms
- Computers
4 - Internal IT Support
- Computer: Sourcing, Tracking and Maintenance
- Helpdesk: Installation of an internal support
- Telephony: Reducing the cost by 25%
- Servers and Applications Management: VMware Server with 6 ESX connected to an HP EVA 5000; Creation of a CRM and a DMS; Customer Help-Desk, Exchange, Servers and Intranet Migration, Computers Migration
Environment:
Windows 2003 and 2008 R2
SQL Server 2005 and 2008 R2
Microsoft Dynamics Navision 3.6 and 2009 R2
Microsoft Dynamics CRM 4.0
Microsoft Exchange 2003 and 2010
Microsoft SharePoint 2007 and 2010
Neocase 10.0 and 12.0
FIGGO and Notilus
HP EVA, HP DL and BL, CISCO ASA 5510, Barracuda Link Balancer 330
2007 - 20101 - Customer support:
- Customer satisfaction
- Report issue from French Speaking Customer to our support team in UK and India in satisfying delay
- Follow-up and escalation if necessary
- Be a customer Advocate
2 - Consulting:
- Implement our product and train our customer
- Manage resources
- Recommend customer to use best practices
3 - Pre-sales:
- Answer RFP
- Technical and functional demonstration
- Promote new products
- Convice customer to be a reference
Environment:
WINDOWS 2003
Oracle 10g; Microsoft SQL Server 2005
SumTotal Systems Software (TotalLMS and TotalPerformance)
Microsoft IIS
2005 - 20071 - Dassault Systemes’ solutions pre-sale:
- Technical consulting for prospects
2 - Training setup for DS’ Business Partners:
- Drafting
- Training
3 - Administration of products at customers:
- Define architecture of new Dassault Systemes products
- Prepare and give trainings to customers
- Installation
- Migration
- Customization
- Performance tests
- Regression tests
Environment:
UNIX (HP, AIX); WINDOWS 2000; WINDOWS 2003
Oracle 9i, 10g; IBM DB2
Dassault Systemes Software (ENOVIA MatrixOne, LCA, CES; CATIA; PCS)
Rational Software Modeler
IBM WebSphere
2003 - 20051 - Project Management:
- Technical and administrative team management of 10 engineers
o Resources (Holidays, Planning, …)
o Contractual Delivery Date
o Budget
o Reporting
- Point of contact between Renault and Dassault (Monthly meeting)
- Knowledge transfer between ATOS Team and Dassault
2 - Technical Manager:
- Technical team management of 3 engineers
o Resources
o Contractual Delivery Date
- Knowledge Management
o Capitalization
o Knowledge transfer
3 - Exploitation Engineer:
- Condition Based Maintenance on application
- Drafting exploitation documents
- Testing exploitability standards
- Service Desk Level 3
Environment:
UNIX (HP); SGI; WINDOWS 2000
Oracle 8i, 9i; Toad
Dassault Systemes Software (VPM, CATIA …)
CFT; Remedy ARS; LoadRunner; Autosys
IBM WebSphere
2002 - 2003Project Management:
Migration of a military software from VAX VMS to SUN ALPHA and from SQL Forms 3.0 to Oracle Forms 7.0
- Team Management (3 developers)
- Test plan drafting
- Execution of test plans
- Validation of the migration.
Environment:
VAX VMS
ADA
SQL Forms