Sébastien Brun
Responsable du support clients, CrossKnowledge
Technical support and applications engineer for high-tech solutions with substantial experience in customer relationship and customers' problems resolution.
Fluent in French and English and used to work in multi-sites organization with a wide variety of European customers (from different countries and very different company sizes).
Specialist of remote support: provide local customer support separated by time and distance from the rest of the company.
224 contactsCreation and management of the CrossKnowledge support organization composed by two teams:
- level 1 support to worldwide trainees using CrossKnowledge technologies
- level 2 support to colleagues/partners/customers administrating CrossKnowledge technologies
2009 - 2011- level 2 customer support
- customers' training and documentation
- software testing
(Epistema is part of CrossKnowledge group)
2001 - 2009Technical support engineer for VoIP solutions covering European customers
*** Remote support:
- problem solving with customers’ teams for system, software and hardware development
- creation and maintenance of a lab to reproduce and debug customers’ issues
- redaction of training documents to help customers in their development
- support of the European sales force
- interface with Texas Instruments development, test, sales, documentation, training and product management teams to improve products according to customers’ needs
*** On site support:
- technical presentation to European customers
- customer support during development and deployment of customers' products
- technical training to development engineers
- integration of software modules in customers' products
2000 - 2000Sales team support during customers' meetings (high-tech companies based in Cannes/Sophia/Nice area for Segime)
1999 - 2000Creation of different training sessions for Matra Nortel Communications VoIP entreprise solution:
- design the training room with the equipments (10 PCs, 4 PBX, 4 Ethernet switches, digital and analog phones, DECT phones and IP phones)
- create and write the training documents (in English)
- train Matra Nortel Communications customers (in French and English)