Sofien Askri

Responsible for the seamless flow of digital content and metadata throughout the digital supply chain from publishers and content providers through to end consumers.

Have a demonstrated ability to solve technical challenges, and be able to credibly coordinate between teams of technical resources and business stakeholders.

Responsible for building and owning relationships with publishers in Germany or France and the UK, as well as internal stakeholders, product managers, engineering teams, and operations, to drive end-to-end integration of digital content within Amazon systems.

Responsible for the following:
· Provide ongoing technical support for publishers and conversion houses in Europe and the UK on issues such as data transmission, XML, ONIX, FTP, DRM, images, metadata, digital file formats, and content ingestion portals specific to Amazon.

· Interact with digital content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, clearing and reporting.

· Consistently improve content provider and customer experience by delivering superior customer support and by relentlessly advocating for content providers throughout the enterprise.

· Innovate processes and manage projects that enable content providers to sell their Kindle content in an efficient and timely manner.

· Leverage relationships, automation and new technology to improve cycle time, throughput, and yield of Kindle titles from ingestion through distribution

· Develop written requirements and functional specifications for projects that improve our ability to convert wide ranges of textual content and that improve the experience of publishers and content owners

PFE delivers onsite, remote and dedicated support services for Premier customers around the world to promote health in their IT environments. As part of Customer Support Servics, PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services field engineering capability worldwide.