Sophie ROZIER

In charge of ensuring the highest level of customer service towards local and international corporate and leisure guests:
=> Dealing with all Front Office duties, including cash handling, invoicing, reservation checking, admin duties
=> Managing a team of 5 receptionists
=> Awarded 'Employee of the Year' 2010 in recognition of 'Outstanding customer service’

My Customer Feedback...
- "A real credit to the company."
- "Really very impressive. Bilingual very chamrming and very efficient."
- "Extremely helpful and professional. Could not help but be cheered up by her enthusiasm."
- "Very engaging. She seemed so happy, she made me feel happy leaving the hotel!"
- "Very friendly, funny, always laughing, so fresh."

Advice in outplacement, career transition, employment issues at all levels:
=> Identifying training needs through job analysis and appraisal schemes
=> Designing employee development plan, organising training schedules
=> Delivering adult learning through multiple teaching resources, running workshops for individuals and groups
=> Producing presentations, training materials, reports with highly structured feedback

My Customer Feedback...
- "Je vous remercie pour votre patience et votre bonne humeur, très appréciables quand on se remet en question."
- "Animation professionnelle, très structurée, dynamique et réactive."
- "Consultante dynamique qui sait motiver."
- "L’animation du groupe de travail a été très professionnelle et stimulante."
- "J’ai apprécié votre esprit d’aide et de solidarité avec tout le monde."

• PERFORMANCE PROJECT MANAGER
LIGUE RHONE ALPES DE FOOTBALL, Villeurbanne (industry: sport charity)
=> Responsible for reviewing and analyzing volunteer management performance within local charities
=> Conducting performance appraisal interviews, identifying training and development needs


• RECRUITMENT OFFICER
PIGIER, Lyon (industry: training & development)
=> Responsible for recruiting 120 employees for Higher Apprenticeship in admin, sales, accountancy sectors
=> Screening of CVs, short-listing candidates, updating database
=> Conducting independently individual & group interviews
=> Sourcing, running weekly information meetings, organising monthly networking events


• RECRUITMENT ADMIN ASSISTANT
ADIA, St Fons (industry: recruitment consultant)
=> Providing advice and staff at all levels in pharmaceutical, industrial, automotive industries:
=> Defining the needs, posting ads on various job boards, short-listing candidates, conducting interviews and interview follow-ups
=> Dealing with contracts, reference checkings, medical examination, eligibility to work


• HR ASSISTANT
Laboratoires BOIRON, Ste Foy-les-Lyon (industry: pharmaceutical)
=> Supporting the HR Manager for over 2000 employees
=> Collating monthly payroll information (sickness, holiday, maternity…)
=> Processing and recording employee statistics to produce accurate reports
=> Assisting in internal employee issues, training needs, disciplinary actions

• Medical Receptionist
HERMITAGE Croix-Rousse (MEDICA FRANCE group), Lyon
=> Reception services and admin duties within a private luxury retirement care home

• IT Trainer
ESPACE FORMA, Lyon
=> Teaching Chinese adults Computing & IT

• Bank Clerk for new € currency
BNP PARIBAS, Bron
=> Receiving and distributing money, processing the new € currency

Supporting the General Manager in admin duties, customer services and basic accountancy:
=> Meeting and greeting clients
=> Managing incoming and outgoing correspondence
=> Typing technical quotations, processing orders, raising invoices, chasing payments
=> Collating monthly payroll information to prepare the payment of wages
=> Writing and updating procedures and standard documents for Quality Insurance