Soren Nicolas

- Management of field service teams and subcontractors (over 400 people / 1 Million hours)
- Plant maintenance operations on rotating equipment: outage and service level agreement, new erection
- Commissioning, non destructive test, Welding/piping teams management
- Business development for industrial activity
- Site operation management on export project (South Africa, Chine, latin America, asia, Africa)

- Aftermarket management : Responsible for five local branches (FR,UK SP,GE,SA) & 160 dealers in EMEA
- Planned and supervised sales & marketing activities within matrix organisation
- spare parts business development (turnover of $20M)
- Supervised customer training and service activities
- Managed international warranty claims processes
- Conducted benchmarking analysis on international services and parts inventory ( Bobcat, Montabert, Doosan)

- Set up of five service centers (80 people, €16M) across France
- Organised after sales and marketing activities in France and across Europe
- Developed service contracts related to rental and second hand vehicles for key accounts
- Oversaw spare parts sales management (purchasing and sales worth €8M annually)
- Chaired advisory committee for product improvement

- Directed fleet management of European Space Center ( CNES, ARIANESPACE, CEGELEC )
- Optimized purchasing and stock spare parts management
- Supervised the maintenance workshop (18 mechanics)
- Negotiated and managed subcontracting worth approx. €1M
- Implemented ISO 9002 quality process

- Managed training activity for cars and trucks (60 trainees).
- Supported improvement of after- sale process.