Stéphane BEAU

FactSet's Knowledge Specialists work to capture, organize, and manage FactSet's proprietary corporate knowledge. By leveraging personal knowledge, the group transforms information into useful external and internal content and then delivers the right content, to the right people, at the right time within the FactSet community.

Tasks include:
*** Identify and coordinate department initiatives to enhance FactSet's Communication products.
*** Develop, write, and edit a variety of print and online documentation for FactSet applications, databases, processes, and services, such as online help for FactSet, website content, product manuals and tipsheets.
*** Work with SMEs, engineers, sales, and support teams to determine the most useful documentation strategies.
*** Develop, write, and edit client communications announcing new products, enhancements, or critical changes via Broadcast messages.
*** Capture, organize, and manage FactSet's proprietary corporate knowledge.
*** Create online learning for internal continuing education and to educate clients.
*** Work closely with FactSet teams to ensure the consistency of our brand, tone, and message in client informational and instructional materials
*** Interact with groups throughout the company to facilitate knowledge sharing via online platforms through product, internal process, and informative materials

In addition, a Knowledge Specialist possess:
*** Solid writing skills with ability to present information in a clear and creative manner.
*** Strong interest in and understanding of the financial industry.
*** Superior copywriting/proofreading skills.
*** Excellent organizational skills
*** Attention to detail
*** Ability to prioritize a high volume of projects.
*** Ability to work as a member of a team, as well with all types and levels of professionals.
*** High level of proficiency in Microsoft Office.
*** High level of self-motivation.
*** Ability to work independently without constant supervision.
*** Experience with desktop publishing software, HTML authoring, and Web development

Virtools, software editor company, specialized in the development of interactive applications for industry and games, brand of Dassault Systèmes Company.


Bilingual Technical Author
** Technical writer in charge of the creation, writing and maintenance of the company’s documentation in English, on 3D content development tools and production process, providing solutions to system integrators, game studios, and corporate end-users.
** Achievement of authoring and user guides, in Word, PDF, and Html formats, generation of online help tutorials.

Axemble, software editor company, specialized in the development of intra/extranet solutions, business process oriented applications, and data management solutions.

Bilingual Technical Author, Documentation Manager
** Technical writer, in charge of the creation, writing, translation, and maintenance of the company’s documentation as the User Education team manager, on Knowledge Management products (PDM) in a Back Office environment, as well as on Workflow products (CRM), such as collaborative applications, in a B to B environment.
** Achievement of installation, administration, and utilization manuals, in Word, PDF, and Html formats, as well as White Papers (marketing and commercials), generation of online help tutorials.
** Translation, update of the entire documentation (and software interface) in English, supervision of the German translation.
** Packaging of the products range in the Quality Intranet, in collaboration with the design studio and marketing department.
** Administration and update of the internal document database.