Sylvestre Dupont

Part of the Mobilization Team, responsible for shaping and leading transitions and transformations of Service Delivery from clients to Accenture.

Main activities: shaping and costing transition (pre contract), defining and managing transition planning, recruiting resources, defining and managing the knowledge transfer, defining and implementing the Service Management tools and processes for tracking service performance and reporting on KPIs, SLAs and OLAs.

Cross industry project experiences in Telecom (Orange Business Services, France Telecom), Financial Services (ING), Retail (Carrefour, Unilever), Public Services (European Space Agency), Pharmaceutical (Sanofi Aventis), Oil & Gas (Total).

Strong multicultural and cross country experiences in working in Europe (BE, DE, FR, IT, NL, UK, ES) as well as Turkey, India and Mauritius.

Migration of the Business Information System of Bouygues Telecom from DEC UNIX to IBM AIX. Integrated
into a team of 20 people, working on code migration and debugging.